Family Resource Schools Program Assistant

City of Boulder • Boulder, CO

1d • $21 - $29 • Onsite

About The Position

Under general supervision, the Family Resource Schools Program Assistant supports administrative tasks for the Family Resource Schools (FRS) Afterschool Program. The position is part of the afterschool team providing services on-site at five local elementary schools. It is a part-time hourly role scheduled for 19 hours per week, with in-person availability Monday through Thursday between 1 p.m. and 6 p.m. from mid-August through the end of May. The employee must be present in Colorado and work in person.

The role supports student registration, program data collection and maintenance, snack distribution, attendance, dismissal, daily setup and teardown, student supervision, and communication with instructors and school staff. It also provides customer service to school staff and families and occasionally handles cash. The position works in a clean, comfortable environment with frequent interruptions and background noise, and requires patience and stamina to help keep children safe in a high-energy setting.

Requirements

• High school diploma or GED.
• Two years of professional experience in customer service, receptionist work, and cash handling, or any combination of these.
• Ability and desire to work in an elementary school setting.
• Ability to communicate effectively with students, parents, and city and school staff.
• Proficiency in Word, Excel, Outlook, and the Google platform.
• Ability to manage multiple projects and meet deadlines.
• Ability to read, write, and speak English and Spanish in a professional capacity for communication objectives.
• Ability to work successfully in a team-oriented environment and independently, prioritize work, and resolve problems.
• Ability to work with sensitive issues and maintain confidentiality.
• Ability to work fairly, supportively, and cooperatively with people from diverse ethnic, cultural, and socioeconomic backgrounds.
• Skill in providing excellent customer service.
• Must be at least 18 years old.
• Must pass a background check before the first day of work and maintain acceptable screening.
• Availability to work in person Monday through Thursday between 1 p.m. and 6 p.m., mid-August through the end of May; must be present in Colorado.
• Ability to communicate effectively by telephone and in person; review, evaluate, and prepare written materials; and operate computers and other office equipment.
• Ability to work under stress from deadlines and public contact, and sufficient stamina, mobility, and patience to keep children safe and manage behaviors and office work in a high-energy environment.

Nice To Haves

• Ability to diffuse and manage volatile and stressful situations.
• Ability to manage multiple tasks with frequent interruptions.
• Skill and experience working with elementary-aged children.

Responsibilities

• Perform administrative tasks related to student registration.
• Support data collection, entry, and maintenance, and maintain accurate, up-to-date program data.
• Assist with snack distribution, attendance collection, and dismissal.
• Assist with daily setup and teardown and, as needed, support other afterschool events.
• Communicate with afterschool program instructors and school staff to help ensure the program runs smoothly and meets program requirements.
• Support student supervision to ensure safe behaviors.
• Provide customer service to school staff and parents, guardians, and caretakers seeking information.
• Handle cash on occasion.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED