Family Relations Development Coordinator - Arkansas

Pediatrics Plus•Conway, AR

11d

About The Position

Pediatrics Plus is seeking a Family Relations Development Coordinator to support its pediatric healthcare and developmental preschool services. The coordinator leads onboarding, training, and development for Family Relations team members and supports the team with other duties as assigned by the Director of Family Relations. The role contributes to family support and education, team culture, communication, and continuous improvement while maintaining confidentiality of client and team member information. The position is full-time and starts at $20.19 per hour. It requires a high school diploma or equivalent; a bachelor's degree is preferred. The role involves working with children from birth through age 21 and their families. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

High school diploma or equivalent.
Ability to communicate effectively and professionally with a wide variety of people.
Ability to work with children from birth to age 21 and families who are at risk.
Strong organizational skills with attention to detail and accuracy.
Working knowledge of keyboarding, databases, word processing, spreadsheet, and Internet software.
Ability to handle multiple tasks in a busy environment.
Ability to read and interpret safety rules, policies, and other company documents.
Ability to author routine reports and correspondence.
Ability to speak effectively before groups of families or company team members.
Ability to apply common-sense understanding to carry out written, oral, or diagrammed instructions.
Ability to maintain regular and punctual attendance and complete tasks in a timely manner.

Nice To Haves

Bachelor's degree.

Responsibilities

Organize and assist with onboarding Family Relations team members, including developing training schedules as directed by the Director of Family Relations.
Meet with each new team member on their first day for orientation, a building tour, and introductions to team members.
Train new team members during the onboarding period and provide additional training as directed by the Director of Family Relations.
Assist with competency assessments and quality assurance when requested by the Director of Family Relations.
Assist and coach new team members with conversations with families, processes, and systems.
Assist with and, as needed, conduct interviews for Family Relations team members.
Update posted information and schedule activities and events to support timely communication and planning.
Participate in scheduled planning meetings and one-on-one meetings with the Director of Family Relations.
Complete additional Family Relations duties based on the team's needs and duties assigned by the Director of Family Relations.
Lead culture and team-building activities.
Maintain the confidentiality of client and team member information.
Participate in annual performance reviews for professional development and growth.
Provide leadership with feedback on ways to improve the Family Relations Team.
Assist and support leadership during company initiatives.
Perform other related or unrelated duties as assigned.
Maintain regular and punctual attendance, follow company dress-code policies, and complete tasks in a timely manner.