Family Partner - SJPHC

Mass General Brigham•Boston, MA

5d•$26 - $32•Hybrid

About The Position

The MGB Family Partner supports participants in the MGB Family Partnership Program who plan to deliver at Brigham and Women’s Hospital, Massachusetts General Hospital, Newton-Wellesley Hospital, and/or Salem Hospital, regardless of where they receive prenatal care. The program advances accessible support throughout pregnancy, childbirth, and postpartum; multidisciplinary services addressing physical health, mental health, and social risk factors; and access to hospital- and community-based programs that integrate health education, self-management support, and resource connections. The Family Partner serves as a skills-based coach for pregnant and parenting individuals working toward clinical and social health goals. As part of the MGB Maternal Community Health team, the role connects participants with the program’s network, internal clinical partners, and external social service providers. The Family Partner helps address individual, institutional, and community barriers to care, supports clinical goals and self-management, and coaches participants on social health goals and building social opportunities to improve maternal and child health outcomes. The position requires knowledge of, or the ability to learn about, maternal and child health promotion, social determinants of maternal and child health equity, prenatal and postpartum care delivery, health systems improvement, and local social services. The Family Partner works with birthing individuals from pregnancy through the child’s first birthday and collaborates with hospital staff, partner health centers, and community organizations. This position supports individuals receiving prenatal care at Southern Jamaica Plain Health Center who plan to deliver at Brigham and Women’s Hospital. Work location varies within the geographic catchment area according to participant and program needs, with both virtual and in-person meetings. The position is hybrid and scheduled for 20 hours per week, Monday through Friday, on the day shift.

Requirements

High school diploma.
Basic computer skills, including Microsoft Office and database management.
Strong communication and interpersonal skills, including the ability to interact, communicate, and collaborate effectively with varied populations.
Ability to work in multiple settings, including hospitals, community sites, and community health centers.
Ability to work independently and as part of a team.
Ability to thrive in a fast-paced environment while working on sensitive, complex issues.
Excellent communication and organization skills and attention to detail.
Demonstrated ability to work effectively and advocate for all populations and communities.
Demonstrated commitment to improving social determinants of health.
Knowledge of or ability to learn about maternal and child health promotion, maternal and child health equity, prenatal and postpartum care delivery, health systems improvement, and local social services.

Nice To Haves

Experience as a case manager, patient navigator, or community health worker.
Experience in a clinical setting.
Bilingual skills, such as Spanish or Haitian Kreyol.
Knowledge of Boston and greater Boston communities and local community resources.
Mastery of concepts and frameworks related to community health equity.
Passion for maternal and infant community health equity.

Responsibilities

Participate in MGB Family Partner trainings on healthy pregnancies, pregnancy-related condition self-management, common medical conditions affecting maternal health, and coaching approaches.
Enroll eligible individuals in the MGB Maternal Community Health Family Partnership Program.
Complete an initial assessment with each participant to identify clinical and social health goals and develop a care plan consistent with clinical and social care protocols.
Help participants navigate prenatal and postpartum care and serve as a liaison between patients and MGB institutional clinical care teams.
Provide one-to-one skills-based coaching and health education by text message, phone, video call, Patient Gateway, and in-person visits.
Support participants in navigating federal and state offices to access resources.
Refer participants to external community partners and internal MGB providers as appropriate, and coordinate warm handoffs with partners and providers.
Document patient tracking in the appropriate electronic medical record and other program tracking software.
Meet each client in person 96 hours after delivery and support immediate needs.
Participate in Family Partnership Program and/or MGB Maternal Community Health initiative-wide programming.
Support Cradles to Crayons requests, including monthly supply retrieval, storage, and distribution.
Participate in complex care meetings for patients supported by multiple internal or external partners.
Perform other duties as assigned.