Family Partner - SJPHC

Mass General Brigham•Jamaica Plain, MA

3d•Hybrid

About The Position

The MGB Family Partner supports participants in the MGB Family Partnership Program who receive prenatal care at Southern Jamaica Plain Health Center and plan to deliver at Brigham and Women’s Hospital. The program serves birthing individuals from pregnancy through their child’s first birthday, aiming to improve access to support and multidisciplinary care, address health and social needs, and connect participants with hospital- and community-based resources. The Family Partner serves as a skills-based coach and a bridge between participants, MGB clinical teams, program services, and external social service providers. The role supports participants’ clinical and social health goals, self-management, care navigation, and access to resources. Work takes place across the geographic catchment area according to participant and program needs, through virtual and in-person meetings. This is a hybrid, 20-hour-per-week position scheduled Monday through Friday, with day-shift hours.

Requirements

High school diploma.
Basic computer skills, including Microsoft Office and database management.
Strong communication and interpersonal skills, including the ability to interact, communicate, and collaborate effectively with varied populations.
Ability to work in multiple settings, including hospitals, community sites, and community health centers.
Ability to work independently and as part of a team.
Ability to thrive in a fast-paced environment while addressing sensitive, complex issues.
Strong communication and organizational skills, with attention to detail.
Demonstrated ability to work effectively and advocate for all populations and communities.
Commitment to improving social determinants of health.
Knowledge of or ability to learn about maternal and child health promotion, maternal and child health equity, prenatal and postpartum healthcare delivery, health systems improvement, and local social services.

Nice To Haves

Experience as a case manager, patient navigator, or community health worker.
Experience in a clinical setting.
Bilingual skills, such as Spanish or Haitian Kreyol.
Knowledge of Boston and greater Boston communities and local community resources.
Mastery of concepts and frameworks related to community health equity.
Passion for maternal and infant community health equity.

Responsibilities

Participate in MGB Family Partner training on healthy pregnancies, pregnancy-related condition self-management, maternal health conditions, and coaching.
Enroll eligible individuals in the MGB Maternal Community Health Family Partnership Program.
Complete an initial assessment with each participant to identify clinical and social health goals and develop a care plan consistent with clinical and social care protocols.
Help participants navigate prenatal and postpartum care and liaise between patients and MGB clinical care teams.
Provide one-to-one skills-based coaching and health education through text messaging, phone, video calls, Patient Gateway, and in-person visits.
Help participants navigate federal and state offices to access resources.
Refer participants to community partners and MGB providers as appropriate, coordinating warm handoffs.
Complete patient tracking in the appropriate electronic medical record and other program tracking software.
Meet each client in person 96 hours after delivery and support their immediate needs.
Participate in Family Partnership Program and MGB Maternal Community Health initiative-wide programming.
Support Cradles to Crayons requests, including monthly retrieval, storage, and distribution of supplies.
Participate in complex care meetings for patients supported by multiple internal or external partners.
Perform other duties as assigned.