Family & Mentor Engagement Coordinator

Big Brother Big Sister of Greater Los Angeles•Los Angeles, CA

2d•$23 - $26•Hybrid

About The Position

Big Brothers Big Sisters of Greater Los Angeles (BBBSLA) empowers children and youth (ages 6-24) by establishing enduring, professionally supported mentorship relationships with screened and trained, caring adult volunteers. We collaborate with parents/guardians and volunteers to ensure every child in our programs reaches higher aspirations, gains confidence, builds better relationships, and achieves educational success. Our track record proves that mentoring works, transforming lives one young person at a time. POSITION OVERVIEW: Reporting to the Senior Manager of Community Outreach, the Family & Mentor Engagement Coordinator supports the development, implementation, and delivery of BBBSLA's Community Engagement & Support Program. This role helps strengthen and sustain high-quality mentoring relationships by assessing the strengths and needs of mentees, families, and mentors, and connecting them with individualized support, group engagement opportunities, resources, and community-based activities. The Coordinator plays a key role in fostering a strong sense of connection, belonging, and support among Bigs, Littles, and families, while helping to enhance participant engagement, match longevity, and overall program experience. This is a full-time, benefits eligible, hybrid work position with a mix of virtual and in-office work. The position also requires travel for special events and face-to-face meetings with mentees, mentors, family members, community organizations, corporate leaders, school officials, government officials, donors, and Board members.

Requirements

Bachelor's Degree required
Minimum of 3–4 years of professional experience in nonprofit, education, youth development, community engagement, social services, or related fields. Comparable lived experience and transferable experience will also be considered.
Experience working with diverse and historically underserved communities, including low-income, first-generation, immigrant, and/or marginalized youth and families.
Experience in case management, family engagement, customer service, community outreach, program coordination, or other relationship-centered work requiring ongoing participant interaction and support.
Demonstrated knowledge of community resources, youth development principles, and support services available to children, youth, and families.
Strong interpersonal, communication, and relationship-building skills, with the ability to engage effectively with youth, families, mentors, volunteers, community partners, and staff.
Strong organizational skills with the ability to manage multiple priorities, deadlines, schedules, and projects in a fast-paced environment.
Ability to work occasional evenings and weekends for events, workshops, and community activities.

Nice To Haves

Master's Degree in Social Work or a related field preferred.
Experience planning, coordinating, and supporting events, workshops, or community engagement activities preferred.
Proficiency with Microsoft Office, Google Workspace, CRM/databases, and virtual communication platforms preferred.
Bilingual Spanish-speaking skills strongly preferred.
Valid California driver's license, reliable transportation, and ability to travel throughout Los Angeles County as needed preferred.

Responsibilities

Support the development, implementation, and continuous improvement of BBBSLA's Family & Mentor Engagement strategies and initiatives.
Research and identify emerging trends, resources, and best practices that support youth, families, mentors, and community engagement efforts.
Assess participant and community needs to help strengthen mentor retention, family engagement, and long-term match success.
Review and analyze program data, participant feedback, and engagement metrics to inform program strategies, priorities, and improvements.
Develop new engagement opportunities, initiatives, and events that foster connection, support, and community among Bigs, Littles, and families.
Develop annual and monthly engagement calendars that promote participation, consistency, and awareness of available opportunities and resources.
Lead and facilitate Constituent Advisory Councils (Youth, Family, and/or Mentor) to gather feedback, identify needs, and support participant-informed initiatives.
Build and maintain relationships with community organizations, schools, corporations, service providers, and other strategic partners to expand resources and support available to BBBSLA participants.
Identify, cultivate, and coordinate partnerships that provide direct services, educational opportunities, workshops, in-kind donations, emergency assistance, and community resources.
Develop and maintain a comprehensive resource directory of local service providers and community-based organizations.
Collaborate internally and externally to connect families, mentors, and youth with appropriate resources and support services.
Plan, coordinate, and execute events, workshops, and engagement activities that support youth development, family engagement, mentor support, and community building.
Coordinate parent and mentor workshops focused on community resources, education, wellness, financial literacy, and other relevant topics.
Represent BBBSLA at community meetings, outreach events, networking opportunities, and partner engagements.
Deliver presentations and informational sessions to community members, families, mentors, staff, and partner organizations regarding BBBSLA programs, services, and resources.
Ensure the equitable and timely distribution of event opportunities, tickets, donated items, and community resources in accordance with agency policies and procedures.
Demonstrate flexibility, professionalism, and strong problem-solving skills in managing event logistics, scheduling changes, and evolving program needs.
Develop and distribute participant-facing communications and engagement materials, including newsletters, flyers, event invitations, reminders, emails, social media content, and informational resources.
Create tools, guides, and resource materials that support mentors, families, staff, and program participants.
Promote community engagement opportunities and available resources through coordinated outreach efforts and communication strategies.
Provide limited case management and engagement support for an assigned caseload of approximately 10–20 mentoring matches through scheduled in-person, phone, and electronic communication.
Support mentors, mentees, and families by identifying needs, sharing resources, and helping address barriers to engagement and match sustainability.
Collaborate with program staff to support emergency assistance requests and connect participants with appropriate services and community-based support.
Assist in the development and implementation of crisis response and participant support protocols.
Maintain accurate documentation, records, and reports in compliance with agency policies, funder requirements, and partnership expectations.
Track participation, engagement outcomes, event metrics, and program impact data to support evaluation and reporting efforts.
Support administrative and operational tasks related to community engagement initiatives, partnerships, events, and participant services.