Family Medicine Phone Nurse

York General • York, NE

3d • Onsite

About The Position

Join a team where your clinical judgment, communication skills, and compassion make an immediate impact. York General’s Family Medicine Clinic is seeking a dedicated Phone Nurse to support patients and providers through expert phone triage, timely follow-up, and efficient coordination of care. If you thrive in a fast-paced clinical environment and enjoy helping patients feel informed, supported, and cared for—this role is for you.

Requirements

• A Nebraska-licensed LPN or RN with at least 1 year of experience in a clinic, inpatient, or home health setting preferred.
• A strong communicator who can read, interpret, and explain medical information with clarity and confidence.
• A problem-solver with excellent clinical reasoning and the ability to remain calm under pressure.
• Compassionate, patient-centered, and able to adjust to a fast-paced environment.
• Comfortable working independently and navigating an EMR.
• Flexible and dependable, with a team-first mindset.

Responsibilities

• Provide medical advice over the phone, assessing patient needs and determining appropriate next steps.
• Triage and prioritize calls from patients, hospitals, and other providers.
• Follow up on critical labs, pathology results, and imaging, ensuring timely communication to providers and patients.
• Manage and respond to patient messages, including questions, concerns, and care instructions.
• Communicate results, plans of care, and provider recommendations clearly and compassionately.
• Make appointments and coordinate referrals as needed while triaging.
• Provide backup support for medication refills and assist with floor nursing when required.
• Document all patient interactions accurately in the EMR.
• Contribute to positive patient experiences through service recovery when necessary.

Benefits

• Day Shift: Primarily Monday–Friday
• Award-Winning Culture: Named Modern Healthcare’s Best Place to Work for 13 years in a row — because we put people first!
• Purpose-Driven Impact: Be a trusted voice for patients—providing answers, reassurance, and guidance when they need it most.
• Comprehensive Benefits Package: We invest in your well-being — at work and beyond.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed