Full-Time Family Housing Advocate

CENTERBOARD INC•Lynn, MA

8d•$30 - $30•Onsite

About The Position

The Family Housing Advocate provides case management, housing advocacy, and follow-up services to help families address barriers and obtain safe, stable, permanent housing. The role serves families across applicable Emergency Assistance (EA) shelter models, including Bridge Shelter, Rapid Shelter when activated, and Priority Support Sites. The advocate assesses family needs, coordinates services, supports housing searches and transitions, and assists families with eligibility documentation in accordance with EOHLC requirements and program timelines.

Requirements

High School Diploma or GED required.
Strong interpersonal, written, and verbal communication skills and ability to build positive relationships with families, colleagues, and community partners.
Strong organizational skills and ability to manage documentation, competing priorities, and program requirements.
Valid driver's license and acceptable driving record required.

Nice To Haves

Bachelor’s degree preferred.
Two years of experience in human services, housing services, case management, or an independent living program preferred.

Responsibilities

Assess family needs and barriers and develop individualized Re-Housing Plans to support housing stability and permanent placement.
Complete family arrival intake, identify immediate needs, review house rules and EOHLC guidelines, complete paperwork and obtain signatures, introduce families to the Supervisory Team, and coordinate with the Placement Team.
Complete MyEvolv/ETO intake documentation within 10 days and notify the Supervisor of delays.
Provide case management and advocacy to help families access benefits, community resources, childcare, educational services, and referrals.
Coordinate family conferences and collaborate with families, the Placement Team, and service providers to address housing barriers and progress toward housing goals.
Maintain family and service records in MyEvolv, ETO, and other required databases, including intake documentation, progress, needs, accomplishments, incidents, correspondence, Re-Housing Plans and Assessments, status updates, inspections, meeting notes, demographics, and contact information.
Support families throughout housing searches by identifying safe and affordable housing, providing leads and updates, assisting with applications and supporting documents, and attending viewings and appointments as required.
Develop and maintain relationships with landlords, housing providers, and community partners to identify housing opportunities and address housing-related concerns.
Conduct weekly unit inspections, assess maintenance and compliance with Centerboard and EOHLC policies, and report concerns to the Supervisor.
Maintain verbal and written communication with families and conduct weekly meetings to review progress, address concerns, and update housing goals.
Share relevant family updates with authorized team members in accordance with confidentiality requirements.
Complete shelter exit requirements, including the exit checklist and coordination of appointments with families at their units.
Attend required EOHLC and Centerboard training related to assigned responsibilities and program requirements.
Communicate with the Supervisor and attend weekly supervision meetings to review family progress, discuss barriers, and align with program expectations.
Provide transportation as required, keep agency vehicles clean, and report vehicle damage to the Supervisor or on-call staff.
Participate in assigned one-week, Tuesday-to-Tuesday on-call rotations and respond to after-hours service needs, including placements, housing appointments, and unit searches.
Perform other related duties as assigned.