Family Engagement Team Lead

Outreach Works•Scranton, PA

5d•Onsite

About The Position

The Family Engagement Team Lead collaborates with the Lackawanna County Office of Youth and Family Services and SAM staff to support the safety and well-being of youth involved in child welfare services. The role oversees the Family Engagement processes, including Family Group Decision Making Conferences, Crisis/Rapid Response Meetings, Family Team Conferences, Family Finding, and individual Family Finding activities. The Team Lead supervises and trains assigned staff, supports critical thinking and solutions-focused problem-solving, and works to achieve team objectives while ensuring staff understand their duties. The role also coordinates with other departments, oversees program data collection and reporting, maintains a caseload of up to five family engagement referrals, manages referrals to maintain full caseloads, and ensures fidelity of program delivery. Additional work includes linking families to community resources, collaborating with human service agencies, and cultivating relationships with community partners, funders, and other stakeholders. The position is full-time, 37.5 hours per week, hourly and non-exempt, and located in Scranton, Pennsylvania. Some evening and weekend hours are required. The work environment generally has a moderate noise level, and the employee must frequently lift or move up to 25 pounds.

Requirements

Bachelor’s or master’s degree in social work, human development, psychology, early childhood education, or a similar field from an accredited university.
Experience with at-risk populations and openness to working with diverse cultures and families facing economic challenges.
Knowledge of Microsoft Office software, web-based training, and data entry.
Valid Pennsylvania driver’s license.
Must be able to obtain clearances under Pennsylvania Child Protection laws.
Ability to analyze complex information and employ crisis intervention.
Ability to assess for substance abuse, domestic violence, sexual abuse, and mental illness.
Strong interpersonal and organizational skills.

Responsibilities

Provide direct supervision to the assigned team, including approving time-off requests and timesheets and completing performance management tasks.
Train and acclimate new staff to organizational and program expectations.
Facilitate critical thinking and solutions-focused problem-solving within the team.
Focus on achieving team objectives, managing program assets, and ensuring team members understand their duties and responsibilities.
Assist the Program Manager or Director in coordinating with other departments or teams to support organizational alignment and collaboration.
Oversee collection of program and agency data in reporting systems for monthly and quarterly reports, with attention to detail.
Maintain an ongoing caseload of up to five family engagement referrals at a time.
Manage program referrals to maintain full caseloads.
Ensure fidelity of program delivery.
Collaborate with community partners and human service agencies to connect families with resources.
Participate in community boards and cultivate relationships with partners, funders, and others to support Outreach programs.
Perform other duties as assigned.
Oversee Family Engagement processes, including Family Group Decision Making Conferences, Crisis/Rapid Response Meetings, Family Team Conferences, Family Finding, and individual Family Finding activities.