Family Engagement Team Lead

Outreach Works•Scranton, PA

6d•$24 - $26

About The Position

The Family Engagement Team Lead collaborates with the Lackawanna County Office of Youth and Family Services and SAM staff to support the safety and well-being of youth involved in child welfare services. The role oversees all aspects of Family Engagement processes, including Family Group Decision Making Conferences, Crisis/Rapid Response Meetings, Family Team Conferences, Family Finding, and individual Family Finding activities. The Team Lead provides direct supervision and staff training, supports critical thinking and solutions-focused problem-solving, and works to achieve team objectives while managing program assets. The role also assists program leadership with cross-team coordination, oversees program data collection and reporting, maintains a caseload of up to five family engagement referrals, manages referrals to maintain full caseloads, and ensures fidelity of program delivery. The Team Lead collaborates with community partners and human service agencies to connect families with resources, and participates in community boards and relationship-building with partners and funders. Outreach describes its workplace as an environment where family comes first. Employees are expected to embrace the organization’s mission of promoting family stability and economic self-sufficiency, uphold its values, and help communicate program outcomes and impact to stakeholders. The position is full-time, 37.5 hours per week, based in Scranton, Pennsylvania. Some evening and weekend hours are required.

Requirements

Master’s or bachelor’s degree in social work, human development, psychology, early childhood education, or a similar field from an accredited university.
Experience with at-risk populations.
Openness to working with diverse cultures and families facing economic challenges.
Knowledge of Microsoft Office software, web-based training, and data entry.
Valid Pennsylvania driver’s license.
Ability to obtain clearances under Pennsylvania Child Protection laws.
Ability to analyze complex information and employ crisis intervention.
Ability to assess for substance abuse, domestic violence, sexual abuse, and mental illness.
Strong interpersonal and organizational skills.
Ability to perform each essential duty satisfactorily; reasonable accommodations may be made for individuals with disabilities.

Responsibilities

Provide direct supervision to the assigned team, including approving time-off requests and timesheets and handling performance-management tasks.
Train and acclimate new staff to organizational and program expectations.
Facilitate critical thinking and solutions-focused problem-solving throughout the team.
Focus on achieving team objectives, managing program assets, and ensuring team members understand their duties and responsibilities.
Assist the Program Manager or Director in coordinating with other departments or teams to support organizational alignment and collaboration.
Oversee the collection of program and agency data entered into reporting systems for monthly and quarterly reports.
Maintain an ongoing caseload of up to five family engagement referrals at a time.
Manage program referrals to maintain full caseloads.
Ensure fidelity of program delivery.
Collaborate with community partners and human service agencies to link families to resources.
Participate in community boards and cultivate relationships with partners, funders, and others to support Outreach programs.
Perform other duties as assigned.