Part-Time Bilingual Family Engagement Specialist

Children'S Advocacy Center For North Texas•Denton, TX

6d•Hybrid

About The Position

This position is responsible for providing on-site childcare to children ages 0-17 years while their family members are receiving services from the agency. The Bilingual FES will engage children in constructive activities while ensuring safety and confidentiality for each child. This position requires occasional management of the front desk.

Requirements

Must be 18 years of age or older
Must pass local and national Criminal Background and DFPS background checks prior to employment
Available at least 3 days and evenings per week depending on need; 30-hour maximum
Reliable transportation and sometimes able to respond to requests on short notice
Bilingual in English / Spanish required

Nice To Haves

CPR Certified – Certification will be made available upon hire

Responsibilities

Engage children of all ages waiting in the Activity Center in constructive group and/or individual activities
Greet all clients, donors, volunteers, vendors, and team members and connect them with appropriate staff
Provide exceptional customer service and help resolve client/team/staff concerns
Ensure donations are received, documented, and distributed to the appropriate staff/place
Provide information on available services and ensure availability of resource materials in waiting/activity areas
Adhere to all CACNT security and procedural policies
Communicate any client concerns or needs with other staff to ensure high quality service
Ensure office and PPE supplies are available
Ensure that waiting spaces and activity center areas are clean, safe, and organized and adequately equipped with necessary supplies
Answer and transfer incoming calls, and distribute incoming/outgoing mail and faxes
Schedule transportation services for clients
Enter services in database as appropriate
Participate in scheduled team meetings
Other duties as assigned
Must be willing to work at both Lewisville / Denton offices including off-site event locations
Maintain confidentiality