R1437H - Family Engagement Specialist I - Bilingual

LifeGift•Houston, TX

13d•Onsite

About The Position

LifeGift is seeking a Spanish-speaking Family Engagement Specialist I in Houston. This role is a critical link between LifeGift and families considering or opting for organ donation. The specialist will provide emotional support, educate families about the donation process, and facilitate conversations between families and healthcare personnel. This role involves collaboration with medical professionals, social workers, and bereavement coordinators to ensure families receive comprehensive and compassionate care during difficult times. This is not a remote position and requires frequent travel to hospital partners, the ability to obtain hospital badges and EMR access, and availability to work 12-hour shifts, including nights, weekends, and holidays.

Requirements

Bachelor’s degree in Social Work, Nursing, Psychology, Public Health, Human Services, Communications, Counseling, Education, or a related field.
Minimum of 2-3 years’ experience in family support, grief counseling, or a related field, preferably in healthcare or organ donation settings.
Backgrounds that demonstrate advanced interpersonal communication, conflict resolution, and the ability to guide individuals through complex, emotionally charged decisions.
Ability to navigate sensitive and complex situations with professionalism and poise.
Proficient in Microsoft Office Suite and experience with data management systems.
Bilingual (English/Spanish).

Nice To Haves

Master’s degree preferred.
Knowledge of the organ donation process and relevant regulatory frameworks is highly desirable.

Responsibilities

Provide compassionate support to families during the organ donation process, addressing their questions and concerns with empathy and understanding.
Educate families on the process of organ donation, including the medical, ethical, and emotional aspects, to help them make informed decisions.
Act as a liaison between families and medical providers, ensuring effective communication and clarity regarding the donation process.
Offer immediate support and resources to families in crisis, assisting them in navigating complex emotions and providing grief counseling as necessary.
Collaborate with the Family Engagement Manager to develop and refine educational materials, resources, and training programs to enhance family engagement strategies.
Maintain accurate records and documentation of family interactions, ensuring confidentiality and compliance with all regulatory standards.
Participate in community outreach initiatives to promote organ donation awareness and educate the public about LifeGift’s mission and the importance of donor families.
Work closely with multidisciplinary teams to advocate for families’ needs and ensure their voices are heard in policy and operational discussions.
Communicate effectively with both English and Spanish speaking families.