Family Engagement Specialist (26-27)

KIPP • San Antonio, TX

23h

About The Position

The Family Engagement Specialist is a school-based role focused on ensuring students and families are positioned to engage in learning every day. The specialist builds relationships with families and sets the tone for exceptional customer service. The role supports attendance, re-enrollment, family cultivation, school communications, parent involvement, and community partnerships. It works with students, families, school staff, school leadership, and community partners to help remove barriers to learning and support a welcoming school community.

Requirements

• Bilingual in English and Spanish.
• Strong project and time management skills, including the ability to plan backward, manage multiple priorities, maintain attention to detail, and deliver timely results.
• Experience managing and entering data.
• Customer service mindset, humility, urgency, and the ability to proactively solve problems and make decisions quickly.
• Ability to establish relationships and communicate effectively.
• Commitment to the KIPP Texas mission and core values, and willingness to go above and beyond to meet the needs of students, families, and staff.

Responsibilities

• Orient new and existing families to attendance expectations.
• Make daily attendance calls to families and document attendance changes.
• Capture and share key information or context provided by families during attendance calls.
• Participate in weekly attendance check-in meetings with school leadership, taking on increasing responsibilities over time.
• Partner with families and students when additional attendance support is needed.
• Support families through the re-enrollment process.
• Complete application verification calls and update the application system as needed.
• Assist with planning school events and activities.
• Partner with other schools to support families through school transitions.
• Review and submit student attrition data reports, identify trends, and work with school leadership to improve student attrition rates.
• Implement and lead parent involvement programs to promote family engagement.
• Manage translation of family communications and parent meetings.
• Capture pictures and videos at school events and manage school communication platforms.
• Ensure parent-facing materials are readily available.
• Schedule parent meetings with appropriate team members.
• Build relationships with community partners to increase brand awareness.
• Monitor and review parent and student feedback with the Assistant Principal of Operations, particularly feedback related to non-instructional services and support.

Benefits

• Comprehensive medical, dental, and vision plans with coverage options for employees and their families.
• Competitive vacation and flexible paid time off (PTO) policies.
• Paid family leave.
• Flexible spending account or high-yield HSA.
• Employee assistance programs.
• Employee-paid legal plans, LifeLock identity protection, life insurance, and disability insurance.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed