Family Engagement Specialist (Part-Time)

Children'S Advocacy Center For North Texas • Denton, TX

8d • Onsite

About The Position

This position is responsible for providing on-site childcare to children ages 0-17 years while their family members are receiving services from the agency and/or managing the front desk and working with families to complete intake paperwork. The role involves engaging children in activities, greeting clients and visitors, providing customer service, managing donations, offering information on services, and maintaining office supplies and cleanliness. The position also includes administrative tasks such as answering phones, scheduling transportation, entering data, and participating in meetings. The role requires willingness to work at multiple office locations and off-site events, and to maintain confidentiality.

Requirements

• High School Diploma or GED required
• A minimum of 1-year of experience in providing childcare required
• A minimum of 1-year of experience in providing customer service required
• Must be willing to work at both Lewisville / Denton offices including off-site event locations
• Travel to the Bridgeport office may be required if agency needs arise

Nice To Haves

• Bilingual in Spanish and English, preferred

Responsibilities

• Engage children of all ages waiting in the Activity Center in constructive group and/or individual activities
• Greet all clients, donors, volunteers, vendors, and team members and connect them with appropriate staff
• Provide exceptional customer service and help resolve client/team/staff concerns
• Ensure donations are received, documented, and distributed to the appropriate staff/place
• Provide information on available services and ensure availability of resource materials in waiting/activity areas
• Adhere to all CACNT security and procedural policies
• Communicate any client concerns or needs with other staff to ensure high quality service
• Ensure office and PPE supplies are available
• Ensure that waiting spaces and activity center areas are clean, safe, and organized and adequately equipped with necessary supplies
• Answer and transfer incoming calls, and distribute incoming/outgoing mail and faxes
• Schedule transportation services for clients
• Enter services in database as appropriate
• Participate in scheduled team meetings
• Other duties as assigned
• Maintain confidentiality

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED