FAMILY ENGAGEMENT COORDINATOR

YMCA of Southeastern North Carolina•Wilmington, NC

4d•$14 - $18•Onsite

About The Position

Join the YMCA, a leading nonprofit dedicated to strengthening our community through youth development, healthy living, and social responsibility. As our Family Engagement Coordinator, you’ll bring energy, creativity, and leadership to programs that make families feel genuinely connected to the Y. In this dynamic role, you’ll oversee our vibrant Child Watch program, manage and elevate YMCA Birthday Party experiences, and design fun, engaging programs for youth and families that enhance the member experience. Your week will be a mix of hands-on interaction with children and families, planning and executing exciting events like Kid’s Night Out, and fulfilling essential administrative responsibilities that keep our programs running smoothly. If you're passionate about creating meaningful moments for families and helping kids thrive, we want to hear from you!

Requirements

Excellent oral and written communication skills with all ages
Interpersonal & coaching skills
CPR/First Aid Certification within 30 days.
Ability to respond to safety and emergency situations
18 Years of Age or Older
College credits toward Human Services, Recreation, Physical Education or related fields and/or 1 year related experience
Ability to work with children and to supervise others
Knowledge of teambuilding, non-competitive and competitive games, youth programs
Ability for a flexible schedule
If applicable, will certify in: Babysitter instructor training, Red Cross CPR/First Aid and medication/Epi-pen training
Experience with Microsoft Office

Nice To Haves

Supervisory Experience a plus

Responsibilities

Provide excellent customer service to all members, staff, volunteers, and guests by building positive relationships through welcoming engagement and use of names.
Communicate clearly, professionally, and positively using YMCA Listen First principles.
Demonstrate commitment to the YMCA mission, Y competencies, and core values of Caring, Honesty, Responsibility, and Respect.
Foster a diverse, inclusive, and welcoming environment for all participants, staff, and families.
Ensure compliance with all YMCA policies and procedures, including Human Resources, Finance, safety, risk management, employee handbook, and emergency response guidelines.
Maintain high standards of program quality and safety in all assigned programs.
Assist with supervising, developing, scheduling, and supporting department staff and volunteer
Motivate and engage staff and volunteers through regular meetings and in-service training to support retention and mission alignment.
Work hands-on in programming for all scheduled shifts, including leading activities when coverage is unavailable.
Collaborate with other directors and departments to support YMCA programs and operations.
Participate in management meetings, YMCA trainings, and association activities as assigned.
Assist in planning, coordinating, and implementing family events, birthday parties, and special programs.
Perform other related duties as assigned by the supervisor.