Family Connection Specialist

Better Together • Tampa, FL

3d • $54,000 - $60,000 • Remote

About The Position

Better Together is seeking a Family Connection Specialist to triage intakes and assessments, cultivate relationships with strategic and community stakeholders, and analyze data and provide reports to leadership. The role manages incoming referrals, assesses urgency and risk, conducts family intakes, and coordinates appropriate service recommendations and handoffs to regional teams. The Specialist builds and maintains community partnerships, ensures accurate and confidential intake records, and follows up with families and referral partners. The position also responds to urgent referrals through a rotating on-call schedule, including evenings and weekends. The role is remote within Florida, with headquarters in Naples, and includes weekly team meetings, quarterly in-person team meetings, a 90-day orientation, and a home office setup with equipment and communication tools.

Requirements

• At least 2 years of experience in social services, human services, healthcare, or child welfare.
• Technological experience with Salesforce and Basecamp.
• Alignment with Better Together’s core values.
• Ability to maintain regular team communication and accessibility during work hours, including on-call shifts, with a reliable phone.
• Ability to participate in a rotating on-call schedule, including evenings and weekends.

Nice To Haves

• Bilingual ability.
• Bachelor’s or master’s degree in social work or a related field.
• Child Welfare Certification from the Florida Certification Board.

Responsibilities

• Manage and assess incoming intakes from the statewide line, community partners, DCF, law enforcement agencies, hospitals, and schools.
• Prioritize cases according to urgency and ensure timely follow-up and resolution.
• Conduct interviews with parents, complete intake forms, determine eligibility, and facilitate appropriate case handling for strategic-partner, community-partner, and self-referrals.
• Communicate with internal and external teams about case progress.
• Build and maintain relationships with DCF, law enforcement, hospitals, schools, and other community partners.
• Educate community partners about Better Together programs, services, and referral criteria.
• Serve as an accessible contact for community partners and respond promptly to inquiries, referrals, and requests for support.
• Provide families and referral partners with empathetic, clear communication, follow-through, and support in resolving concerns.
• Work with internal teams to address partner needs and support consistent, high-quality service delivery.
• Track and document intake information, maintain accurate records for reporting and auditing, and comply with confidentiality and data-protection policies.
• Coordinate with regional teams to monitor case progress and resolve outstanding follow-up tasks.
• Maintain timely records of client interactions and case notes.
• Use crisis intervention, conflict resolution, and de-escalation skills with families experiencing stress, trauma, or challenging circumstances.
• Conduct comprehensive intakes and risk assessments to identify needs and concerns and guide service recommendations.
• Identify practical solutions to immediate family needs, reduce barriers, and connect families with community resources.
• Facilitate handoffs to regional teams with a launch plan, documented risk assessment, and recommended next steps.
• Develop an initial family service launch plan identifying immediate needs, service support, potential volunteers, and next steps.
• Engage in concurrent planning by identifying multiple solutions and backup options, anticipating barriers, and preventing service delays.
• Identify potential child safety concerns, assess risk, exercise sound professional judgment, and promptly escalate situations requiring intervention or oversight according to organizational policies.
• Follow up consistently and promptly with families and referral partners to improve engagement and conversion rates.
• Serve as a subject matter expert on intake procedures, risk assessment, and best practices.
• Participate in a rotating on-call schedule for urgent referrals and family needs outside regular business hours, including evenings and weekends, coordinating with regional leadership on timely responses and safe resolution.
• Maintain regular team communication, provide updates, and remain accessible during work hours and on-call shifts with a reliable phone.

Benefits

• Health benefit, including medical coverage that is 99% employer-paid for employee-only coverage.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Paid holidays.
• Paid time off.
• Retirement savings plan with a 50/50 employer match up to 6%.
• Home office setup with equipment and communication tools.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed