Family Coach I

AVANCE-Houston Inc•Pasadena, TX

About The Position

The Family Coach provides families with comprehensive support and education services through an individualized service delivery plan developed jointly with each family. While managing a caseload, the Family Coach advocates for families, conducts recruitment and enrollment activities, monitors attendance, and supports family and community engagement. Services aim to promote parents’ educational and economic success and, in turn, children’s development and school readiness. The role includes determining and documenting eligibility, recruitment, selection, enrollment, and attendance; helping families access Head Start and Early Head Start services; conducting family assessments and developing and monitoring family service plans; making referrals and connecting families with community resources; maintaining complete, timely records and reports; and supporting transitions, parent leadership, meetings, and program activities. The Family Coach collaborates with program staff and community partners and provides services in families’ preferred languages or through an interpreter. The work is typically in an office setting, with moderate to loud noise. The role involves extensive interaction and communication, use of office and computing equipment, lifting and carrying items up to 20 pounds, and physical activities that may include reaching, bending, kneeling, and moving on hands and knees or hands and feet. Evening, weekend, and holiday work may be required. Normal to heavy travel is required for activities in and outside the service area, including occasional air travel for training and conferences. Use of a personal vehicle for work-related activities may be needed.

Requirements

High school diploma or GED.
One year of related work experience working directly with families in a social service setting, or willingness to obtain Family Service Credentials within 18 months of hire.
Diploma or degree must be earned from a state-accredited or federally recognized education program.
Valid Texas driver license, valid vehicle insurance, dependable transportation, and ability to be insured under AVANCE guidelines.
Excellent verbal, written, interpersonal, and organizational skills; ability to sustain concentration and handle multiple tasks simultaneously.
Ability to engage successfully with children and parents and handle stressful and sensitive situations professionally.
Ability to work independently, maintain professional boundaries and confidentiality, and exercise tact and discretion.
Ability to adapt to flexible work schedules, work evenings and weekends as needed, and travel locally, out of town, and overnight.
Ability to lift and/or carry up to 20 pounds.
Intermediate math skills and intermediate to advanced computer skills, including Windows, internet search engines, Microsoft Office applications, agency software, and programs.
Knowledge of intervention strategies, the target community and its resources, and interview strategies.
Ability to complete Mental Health First Aid certification provided by the agency.
Knowledge of prenatal assessments for pregnant women and working knowledge of the Texas Family Code.
Ability to respond to family crises in a timely, appropriate, and culturally sensitive manner.
Must complete the listed post-offer screenings and checks: drug screen, moving violation report, criminal background check, TB testing, FBI background check, and sex offender registry check.

Nice To Haves

Associate degree in Social Work, Sociology, Psychology, Education, or a related field.
One year of related work experience working directly with families in a social service setting.
Bilingual English and Spanish proficiency, oral and written.

Responsibilities

Determine, verify, and document eligibility, recruitment, selection, enrollment, and attendance in accordance with agency and federal policies and regulations, ensuring family documentation is complete and accurate.
Recruit eligible families, including families with children with disabilities and other vulnerable or disproportionately impacted children, and assist them with the application process.
Maintain funded enrollment, fill vacancies within 30 days, complete returning-family enrollment documentation, and maintain an updated inquiry list and approved waitlist families.
Monitor attendance, follow up with families, collaborate with staff on attendance action plans, and support compliance with attendance standards.
Provide comprehensive case management and family development services in families’ preferred languages or through an interpreter.
Assess family needs, strengths, interests, and goals; develop and monitor family service plans; and provide referrals and advocacy to connect families with internal, external, and community resources.
Complete and maintain required CAP60 data, family and child records, case notes, assessments, partnership agreements, reports, and eligibility and enrollment files accurately and on time.
Complete required family contacts and documentation, and conduct family assessments and service planning within specified deadlines.
Follow Early Head Start transition procedures, including initiating transition processes six months before a child’s third birthday and maintaining required follow-up documentation.
Participate in Multidisciplinary Team Meetings and communicate with ERSEA, PFCE, wellness, nutrition, support services, mental health, and development staff as appropriate.
Obtain required releases and parental permissions and share information with appropriate staff to support referrals for therapy and other services.
Support families’ understanding of mental wellness and developmental concerns by helping distribute educational materials.
Assist with parent meetings and program committee meetings and cultivate parent leadership through governance and volunteer opportunities.
Maintain confidentiality, apply cultural and linguistic awareness, maintain regular and punctual attendance, and participate in required training and business travel.
Prepare and submit required reports by their deadlines and perform other duties as assigned.