Family Case Manager
About The Position
The Family Case Manager works at the Dolores Huerta Resource Center (DHRC) to support individuals and families working toward greater stability and independence. The role provides individualized case management, advocacy, and practical support, meeting clients where they are and helping them identify needs, connect with resources, and move forward through challenges. The position combines compassionate, trauma-informed client interactions with organization, accountability, and measurable outcomes. This is a full-time, non-exempt position based at the Dolores Huerta Resource Center in North Las Vegas. The schedule is Monday through Friday, 11:30 a.m. to 8:00 p.m. Local travel may be required to support program needs. The work involves client interactions, collaboration with community partners, documentation, and problem-solving, with a combination of sitting, standing, walking, computer work, and occasional physical activity, including lifting up to 50 pounds when applicable. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Employment is contingent upon successful completion of a criminal background check, drug screening, motor vehicle report, employment verification, and reference checks, as permitted by law.
Requirements
- Bachelor's degree in Social Work, Human Services, or a related field, or an equivalent combination of education and relevant case management experience.
- Bilingual in English and Spanish.
- At least 3 years of experience in case management, social services, or community outreach.
- At least 3 years of experience working in a nonprofit organization.
- Experience working with vulnerable populations, managing caseloads, and developing individualized service plans.
- Strong communication, organization, crisis intervention, conflict resolution, and problem-solving skills.
- Knowledge of community resources, trauma-informed care, and client-centered service delivery.
- Ability to provide financial literacy and budgeting guidance.
- Proficiency in Salesforce, Microsoft Office Suite, and Google Workspace.
- Ability to maintain confidentiality, accurate records, and timely documentation.
- Reliable transportation for work-related travel.
- Ability to obtain and maintain a Nevada Food Handler Safety Training Card within 30 days of hire when required.
- Commitment to The Just One Project's mission and core values.
Nice To Haves
- Relevant certifications in case management or conflict resolution.
- Knowledge of housing assistance, employment services, healthcare resources, and wraparound support programs.
Responsibilities
- Provide individualized case management, including client assessments, service planning, crisis intervention, and ongoing support.
- Develop personalized service plans and conduct monthly assessments to monitor client progress and address barriers.
- Connect clients with housing, employment, education, healthcare, legal assistance, and other community resources.
- Help clients build financial stability through budgeting, savings, financial literacy, and debt management guidance.
- Coordinate safety planning and emergency services while collaborating with supervisors, colleagues, and community partners.
- Advocate for clients using a compassionate, trauma-informed, and client-centered approach.
- Maintain accurate case notes, referrals, and service records, documenting client interactions in Salesforce within one business day.
- Update shared spreadsheets within one business day and submit weekly client success stories and required program reports.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Supplemental insurance options
- 403(b) retirement plan with employer matching contributions
- Paid Time Off accrued from the start date and available after 60 days of employment
- 7 floating holidays per calendar year
- Paid holidays in accordance with the DHRC holiday schedule
- Birthday Time Off
- Paid bereavement leave
- Paid parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
