Family Case Manager

JEWISH COMMUNITY SERVICES OF SOUTH FLORIDA INC•Miami, FL

19d•$50,000 - $60,000

About The Position

The Family Case Manager provides outreach, case management, and care coordination to individuals and families throughout Miami-Dade and Broward Counties. The role offers client-centered support to help clients and families develop the skills, knowledge, and resources needed to access benefits, healthcare, mental health services, employment, and other community resources while working toward greater stability and individual goals. The position conducts intakes and assessments, develops and implements individualized service plans, and provides ongoing case management, referrals, education, monitoring, follow-up, advocacy, and support. The Family Case Manager coordinates services with community providers, maintains knowledge of available community resources, and collaborates with service providers and community partners to connect clients with appropriate support. The role calls for strong communication, organization, assessment, and problem-solving skills, as well as empathetic and culturally responsive support and appropriate professional boundaries. The role is based in Miami, Florida. Full-time employees receive medical and dental plans, vacation and holiday pay, and a 401(k) match. Staff also receive monthly in-service training and CEU opportunities. Full-time staff must attend and work through JCS community events, typically held on Sundays and/or evenings. A Level II background screening through the DCF Clearinghouse is required if selected.

Requirements

Bachelor’s degree required.
Fluency in Spanish required.
Strong written, verbal, interpersonal, and communication skills, including the ability to communicate clearly and document information accurately.
Strong proficiency in Microsoft Office, including Word, Excel, and Outlook.
Accurate data entry and documentation skills.
Valid Florida driver’s license, proof of insurance, and access to reliable transportation.
Submit to a Level II background screening through the DCF Clearinghouse if selected.

Nice To Haves

Master’s degree in Social Work, Mental Health Counseling, Marriage and Family Therapy, or a related field.
LCSW, LMFT, or LMHC license, or eligibility for licensure.
Minimum of two years of relevant experience.

Responsibilities

Complete assessments and program-required documents approved by the Department Director.
Develop case management treatment service plans.
Provide crisis intervention.
Provide information and referrals to community resources.
Arrange client services as needed.
Coordinate and monitor cases.
Assist clients with applications for services or benefits as needed.
Provide support to clients.
Enter data into a web-based software system.
Maintain the confidentiality of client information and comply with agency policies, procedures, and applicable regulations.
Perform other duties as assigned to support program operations and agency objectives.