Family Case Manager

JCS AND MASADA•Miami, FL

4d•$50,000 - $60,000•Onsite

About The Position

The Family Case Manager provides outreach, case management, and care coordination to individuals and families across Miami-Dade and Broward Counties. The role delivers client-centered support to help clients and their families build the skills, knowledge, and resources needed to access benefits, healthcare, mental health services, employment, and other community resources while working toward improved stability and individual goals. The position conducts intakes and assessments; develops and implements individualized service plans; and provides ongoing case management, referrals, education, monitoring, follow-up, advocacy, and support. The Family Case Manager coordinates services with community providers, maintains knowledge of available community resources, and collaborates with service providers and community partners to connect clients with appropriate support. The role requires strong communication, organization, assessment, and problem-solving skills, as well as empathetic, culturally responsive service and appropriate professional boundaries. The position is based at JCS Headquarters in Miami, Florida, and serves clients throughout Miami-Dade and Broward Counties. Full-time employees receive medical and dental plans, vacation and holiday pay, a 401(k) match, monthly in-service training, and CEU opportunities. Full-time staff are required to attend and work from start to end at JCS Milk and Honey, Matzah Mitzvah, and similar events, typically held on Sundays and/or evenings. Selected candidates must complete a Level II background screening through the DCF Clearinghouse.

Requirements

Bachelor’s degree required.
Fluency in Spanish required.
Strong written, verbal, interpersonal, and communication skills, including the ability to communicate clearly and document information accurately.
Strong proficiency in Microsoft Office, including Word, Excel, and Outlook.
Accurate data entry and documentation skills.
Valid Florida driver’s license, proof of insurance, and access to reliable transportation required.
Ability to provide empathetic and culturally responsive support while maintaining appropriate professional boundaries.

Nice To Haves

Master’s degree in Social Work, Mental Health Counseling, Marriage and Family Therapy, or a related field preferred.
LCSW, LMFT, or LMHC license, or eligibility for licensure, preferred.
Minimum of two years of relevant experience preferred.

Responsibilities

Complete assessments and program-required documents approved by the Department Director.
Develop case management treatment service plans.
Provide crisis intervention.
Provide information and referrals to community resources.
Arrange client services as needed.
Coordinate and monitor cases.
Assist clients with applications for services or benefits as needed.
Provide support to clients.
Enter data into a web-based software system.
Maintain confidentiality of client information and comply with agency policies, procedures, and applicable regulations.
Perform other duties as assigned to support program operations and agency objectives.
Conduct outreach, intakes, and assessments, and provide education, follow-up, advocacy, and ongoing case management.
Coordinate care with community providers and collaborate with service providers and community partners.