Family Case Manager

The Just One Project • North Las Vegas, NV

2d • Onsite

About The Position

The Just One Project is seeking a compassionate, organized, and resourceful case manager to support individuals and families at the Dolores Huerta Resource Center (DHRC). The role helps clients work toward greater stability and independence by assessing their needs, developing individualized service plans, connecting them with community resources, and providing ongoing advocacy and support. The position uses a trauma-informed, client-centered approach and includes crisis intervention, safety planning, financial literacy guidance, and collaboration with supervisors, colleagues, and community partners.

The case manager maintains accurate client records, documents interactions in Salesforce, updates shared spreadsheets, and submits weekly client success stories and required program reports. The position is full-time and non-exempt, based at the DHRC in North Las Vegas, with local travel potentially required. The schedule is Monday through Friday, 11:30 a.m. to 8:00 p.m. The work involves sitting, standing, walking, computer work, and occasional physical activity, including lifting up to 50 pounds when applicable.

Requirements

• Bachelor's degree in Social Work, Human Services, or a related field, or an equivalent combination of education and relevant case management experience.
• Bilingual fluency in English and Spanish.
• At least 3 years of experience in case management, social services, or community outreach.
• At least 3 years of experience working in a nonprofit organization.
• Experience working with vulnerable populations, managing caseloads, and developing individualized service plans.
• Strong communication, organization, crisis intervention, conflict resolution, and problem-solving skills.
• Knowledge of community resources, trauma-informed care, and client-centered service delivery.
• Ability to provide financial literacy and budgeting guidance.
• Proficiency in Salesforce, Microsoft Office Suite, and Google Workspace.
• Ability to maintain confidentiality, accurate records, and timely documentation.
• Reliable transportation for work-related travel.
• Ability to obtain and maintain a Nevada Food Handler Safety Training Card within 30 days of hire when required.
• Commitment to The Just One Project's mission and core values.
• Successful completion of required background check, drug screening, motor vehicle report, employment verification, and reference checks, as permitted by law.

Nice To Haves

• Relevant certifications in case management or conflict resolution.
• Knowledge of housing assistance, employment services, healthcare resources, and wraparound support programs.

Responsibilities

• Provide individualized case management, including client assessments, service planning, crisis intervention, and ongoing support.
• Develop personalized service plans and conduct monthly assessments to monitor client progress and address barriers.
• Connect clients with housing, employment, education, healthcare, legal assistance, and other community resources.
• Help clients build financial stability through budgeting, savings, financial literacy, and debt management guidance.
• Coordinate safety planning and emergency services while collaborating with supervisors, colleagues, and community partners.
• Advocate for clients using a compassionate, trauma-informed, and client-centered approach.
• Document client interactions in Salesforce within one business day.
• Update shared spreadsheets within one business day.
• Submit weekly client success stories and required program reports.
• Travel locally as needed to support program needs.

Benefits

• Medical, dental, and vision insurance.
• Life insurance, disability insurance, and supplemental insurance options.
• 403(b) retirement plan with employer matching contributions.
• Paid time off accrued from the start date and available after 60 days of employment.
• Seven floating holidays per calendar year.
• Paid holidays in accordance with the DHRC holiday schedule.
• Birthday time off.
• Paid bereavement leave.
• Paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level