Family Case Management Program Manager - 2025720

World Relief•Chicago, IL

12d•Onsite

About The Position

World Relief seeks a Family Case Management Program Manager to oversee the family case management team in Chicago. This role ensures quality programming and service delivery, adhering to agency, community, and funder standards. Responsibilities include supervising staff who provide medical case management, high needs and crisis case management, and case management for refugee seniors. The position involves staff and intern supervision, program implementation, interdepartmental collaboration, and coordinating services for immigrants who have been in the United States for more than six months. World Relief is a global Christian humanitarian organization dedicated to engaging with the world's greatest crises in partnership with the church. Founded after World War II, it has spent 80 years in over 100 countries partnering with local churches and communities to foster thriving families and flourishing communities. Current programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee and immigrant services and advocacy.

Requirements

Mature and personal Christian faith.
Committed to the mission, vision, and values of World Relief.
Desire to serve and empower the Church to impact vulnerable communities.
Able to affirm and/or acknowledge World Relief's Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document.
Personal Christian faith and a heart for service to vulnerable people.
Strong team leadership, coaching, and delegation skills; ability to mobilize a team toward common goals.
Excellent collaboration, team building, and relationship management skills.
Knowledge of case management practices and ethics.
Detail-oriented, organized, and able to follow through on projects and assignments.
Highly self-motivated, able to take initiative.
Strong problem solving and conflict resolution skills.
Ability to manage multiple demands and deadlines with flexibility.
Experience and/or training in working with traumatized populations or trauma informed care.
Knowledge of the immigrant experience.
Background in refugee resettlement or immigrant service provision.
Proficient in Microsoft Suite (Word, Excel, Publisher, Power Point, Access).
Valid Driver’s License, successful completion of MVR background check, and willingness to drive for client appointments or other needs, and to external meetings as needed.

Nice To Haves

Prior management experience preferred.

Responsibilities

Supervise, train, coach, and evaluate family case management staff.
Lead staff in setting individual and team goals and objectives.
Provide and/or facilitate personal and professional development opportunities.
Develop structures for staff support and care.
Collaborate with the Immigrant Family Services Director to identify program needs and establish clear, measurable objectives and goals.
Meet with staff for case consultation and to address client concerns and challenges.
Meet with clients when necessary to provide clarity on policy.
Participate in regular case briefing meetings with program staff to monitor client progress, adjust case plans, and address client needs.
Collaborate interdepartmentally on holistic service provision to program participants.
Develop and review client service systems and tools to ensure quality and holistic service provision.
Coordinate and delegate client referrals to FCM case workers.
Oversee the completion of all required family case management services in compliance with program requirements.
Regularly review case documentation to ensure appropriate and timely service delivery.
Monitor program budgets and other program expenses in conjunction with finance staff and the IFS Director.
Collaborate with other managers to ensure client feedback informs service provision and that adjustments are made based on this feedback.
Develop structures for soliciting formal client feedback regarding service provision, including feedback from refugee and immigrant community leaders.
Communicate regularly with the Immigrant Family Services Director and the Chicagoland Management Team.
Transmit appropriate information between the case management team and the IFS Director, including team support needs and critical client situations.
Represent World Relief Chicagoland to governmental agencies and service providers in conjunction and coordination with other program leadership.
Participate in virtual meetings and regular communication with World Relief’s Home Office.
Develop and maintain relationships with community organizations serving WRC clients and the broader immigrant community.
Collaborate with other organizations on initiatives that celebrate, uplift, and support immigrants.
Collaborate with other World Relief staff and teams to facilitate events that promote community-building among clients and staff.
Interview, delegate, and onboard interns to support the FCM team's work.
Advocate on behalf of refugee and immigrant families when necessary.
Promote timely communication with volunteers and churches involved with refugee and immigrant families, in coordination with Volunteer Coordinators.
Provide direct service support as needed.
Perform other duties as assigned.