Urgent Family Care Monitor , Part Time (Bilingual Spanish/Bronx)

AFRICAN AMERICAN PLANNING COMMISSION INC•New York, NY

1d•Onsite

About The Position

Under the general supervision of the Supervisor of Family Safety, Family Care Monitors are expected to maintain the safety and security of all residents in the facility. This involves performing staff-specific posts, conducting security rounds, enforcing facility rules for residents and visitors, and reporting any incidents or conditions that could affect safety or the orderly operation of the facility. They are also responsible for responding to resident emergencies, intervening in altercations, assisting with medical emergencies, responding to neglect or abuse cases, liaising with emergency services, and acting as a fire safety coordinator. Additionally, they develop helping relationships with residents, encourage self-reliance, and serve as role models. The role involves administering operational procedures for access control, reception, fire patrol, surveillance, and documentation, including verifying school departures, maintaining logs, testing alarms, assisting visitors, and answering the switchboard. They also manage and inventory client supplies, register new clients, orient them to the facility, and ensure documentation is completed. Facilitating vacancy control by accepting referrals outside business hours and communicating effectively with interdisciplinary staff are also key duties. This position requires three (3) days of training prior to the assigned schedule.

Requirements

Associate Degree in a related field with 1-2 years’ work experience or, High School Equivalency/ High School Diploma with 2-3 years’ work experience.
F80 Certificate required
Security Guard License required
Food Handler’s Certificate required or, Food Handler’s Certificate must be obtained within six months of employment.
Strong verbal and interpersonal communication skills with a focus on providing excellent client services.
Strong understanding of the NYC homeless shelter system
Demonstrated ability to interact effectively and collaboratively with a diverse community of residents, program staff and external partners.
Ability to exercise good judgement and apply problem solving skills.
Experience working collaboratively in a team-oriented and outcome-focused environment.

Nice To Haves

CPR/First Aid - Preferred

Responsibilities

Maintain the safety and security of all residents in the facility through staff-specific posts, security rounds of the facility, enforcing facility rules and regulations for residents and visitors, and communicating to supervisory personnel all incidents, situations or conditions which might affect the safety and security of residents and staff or the orderly operation of the facility.
Provide timely and effective responses to resident emergencies, including appropriate and effective response to physical or verbal altercations between clients, effective interventions in medical emergencies, appropriate and mandated responses to cases of neglect or abuse involving children, liaison with police and other emergency services, and acting as a designated fire safety coordinator for the facility.
Develop and maintain appropriate helping relationships with residents, including the active encouragement of residents’ self-reliance and self-esteem, and always acting as an appropriate role model for residents, especially in conflict and crisis situations.
Administer operational procedures to ensure access control, reception, fire patrol, surveillance, and documentation of compliance with government regulations. These include verifying departure of children to school, maintaining a fire drill log, testing alarm systems, assisting visitors, verifying supervision of children, maintaining a vehicle-use log, generating curfew reports, and answering the switchboard.
Distribute, control, and inventory client supplies, including emergency food, baby-care items, and keys.
Register new clients, orient them to the facility, and ensure that all mandated documentation is completed and distributed appropriately.
Facilitate vacancy control through liaison with funding agencies to accept referrals other than during business hours.
Communicate effectively with other staff within an interdisciplinary context to contribute to the achievement of facility goals and objectives.
Perform other duties as may be assigned by supervisory staff.