Family Care Coordinator

UHS•Casper, WY

4d•Hybrid

About The Position

The Wyoming Behavioral Institute Outpatient & Telehealth Clinic provides tele-mental health services to youth and their families across the State of Wyoming. A Certified Family Care Coordinator (FCC) serves the role as care coordinator to support access to services for children and families. FCC’s are trained and certified in Magellan’s High Fidelity Wraparound care model and are responsible for comprehensive, strength-based, and culturally responsive support to families with complex needs. FCCs work within the community settings and must be able to effectively collaborate with community members including social service, educational, and government agencies to coordinate the implementation of assessments, crisis plans, and care plans to support children and families. FCCs are responsible for providing accurate and timely communication, providing direct care to students and their families, completing reporting/data entry and documentation with accuracy, and participating in problem-solving and making recommendations to referral sources as well as the treatment team. Other duties as assigned.

Requirements

Must be 21 years of age
Must be a currently active/enrolled Certified Family Care Coordinator
Experience working in confidential records
Experience completing documentation
Understanding of Magellan timeline and billing processes
Demonstrated ability to successfully organize and enter data
Demonstrated ability to complete reporting
Demonstrated ability to organize patient files
Demonstrated ability to communicate effectively through teleservices
Demonstrated ability to meet licensing, accreditation, and certification standards
Must have knowledge of developmental tasks of children, adolescents, adults, and families and apply knowledge in assessment and planning of care
Must be able to maintain the ability to provide and support services through telehealth, including the need to speak and hear via teleconference

Nice To Haves

Preferred associate’s degree (or higher) in mental health/behavioral health, Social Sciences, Social Work, or related field
Preferred two (2) years of experience in patient care and mental and behavioral health care or equivalent
Expertise in using Zoom, excel, word, OneDrive, outlook email and calendar, and Magellan’s fidelity program

Responsibilities

Contact families within 72 hours of service authorization to initiate engagement and enrollment
Explain High Fidelity Wraparound services, provider choice, and family rights
Complete intake documentation, consent forms, and provider selection records
Coordinate respite service authorization when applicable
Complete application process within 7 days
Complete required assessments within 60 days of enrollment, including: Family Story, Child and Adolescent Needs and Strengths (CANS), Adverse Childhood Experiences (ACE) screening
Develop and maintain individualized, strength-based Plans of Care
Ensure youth, family, and legal guardian sign-off on all plans
Review and update care plans at least every 45 days
Facilitate Child and Family Team (CFT) meetings, including crisis and emergency meetings
Support families in identifying and engaging natural and formal supports
Ensure meetings are family-directed regarding time and location (unless safety concerns arise)
Coordinate services across behavioral health, medical, educational, and community systems
Assist families in scheduling and attending appointments
Ensure youth are connected to EPSDT services (e.g., primary care, dental)
Conduct at least two face-to-face contacts every 30 days with youth and caregivers
Monitor progress toward goals and adjust services as needed
Develop individualized safety and crisis plans within the first 60 days
Provide coordination and support during behavioral health crises
Document critical incidents (including out-of-home placements) within 24 hours
Enter all required documentation into the approved Electronic Health Record (EHR) system within 3 business days
Track key milestones such as: Out-of-home placements, Youth turning 18, Length of stay exceeding 18 months
Ensure full compliance with HIPAA and applicable privacy regulations
Maintain fidelity to the National Wraparound Initiative standards
Participate in fidelity monitoring using the Wraparound Fidelity Assessment System (WFI-EZ)
Support youth and caregivers in completing fidelity assessments
Participate in required training, certification, and annual recertification
Provide wraparound services for students and families as outlined below: 32-hour FCC (32 hours dedicated to FCC, Minimum of 22 hours are direct/billable services), 40-hour FCC (40 hours dedicated to FCC, Minimum of 30 hours are direct/billable services)
Maximum caseload: 15 youth