Family and Youth Intake Coordinator

Buckner International•Harlingen, TX

13d•Onsite

About The Position

Buckner Children and Family Services is seeking an Intake Coordinator to join their Family and Youth Services Program. This role involves providing accurate data entry into PEIS and the agency database, and coordinating the eligibility assessment process for all referrals. The Intake Coordinator will accept and screen incoming referrals, assess eligibility and crisis status, and greet guests, clients, and visitors. The position also includes conducting and processing unplanned crisis requests, counseling clients and families during intakes, acting as a liaison between vendors and personnel, distributing mail, reporting suspected child abuse/neglect, and responding to inquiries about the FAYS program. The role requires providing information and referrals to families and other Buckner programs or appropriate providers when necessary.

Requirements

High school diploma or G.E.D. required.
Requires ability to understand and carry out detailed oral and written instructions.
Minimum 2 years prior related experience working with youth and families required.
Requires proficient working knowledge of crisis intervention and ability to demonstrate related skills.
Requires ability to drive assigned vehicle(s) or personal vehicle, with appropriate state license, following all laws applicable; must provide proof of liability insurance and must be eligible to be insured under Buckner’s insurance policy.
Must be age 21 or older to drive on behalf of Buckner.
Requires ability to use up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force continuously to move objects and/or people.
Requires ability to walk, stand and sit, sometimes for prolonged periods of time.

Nice To Haves

Associate’s or Bachelor’s Degree preferred.

Responsibilities

Accept and screen all incoming FAYS referrals.
Assess eligibility and crisis status.
Greet all guests, clients and visitors using established hospitality standards, determine their purpose, and direct them to the appropriate program areas or staff members.
Conduct and process unplanned crisis requests for services as they occur.
Counsel with clients, families when performing intakes as appropriate.
Act as a liaison between vendors, contractors, and personnel.
Distribute incoming mail and prepare outgoing mail for daily pick-up.
Report suspected child abuse/neglect to Supervisor and appropriate law enforcement agency.
Maintain positive, professional appearance and demeanor while interacting and/or communicating with others.
Consult with supervisor as necessary.
Timely and accurately respond to inquiries regarding the FAYS program; provide detailed eligibility requirements.
Accurately and appropriately respond to basic questions from clients about program services.
Provide information and referrals to families.
Refer callers to other Buckner programs or other appropriate providers when necessary.