Family & Administrative Assistant

RDV Corporation•Grand Rapids, MI

14h•Onsite

About The Position

This role serves as the cornerstone of seamless household operations, delivering exceptional administrative support with grace and precision. Acting as a trusted liaison, this position will partner closely with the Principal(s) and Director of Household Operations and Support—to ensure every detail of the residence and its activities reflects the highest standards of excellence. This position blends organizational mastery with a commitment to personalized service.

Requirements

Minimum High School diploma required; college degree preferred or 2-4 years of related work experience.
Excellent communication, English grammar, spelling, punctuation, and composition skills.
Excellent ability to establish rapport with others and establish strong interpersonal relationships.
Proficiency in Microsoft Word, Outlook, Internet research and product ordering. Familiarity with Excel.
Excellent organization skills with ability to initiate, prioritize, follow through on projects, work independently and be self-directed.
A team player who has a proven track record of working effectively with others.
Consistently demonstrates enthusiasm for exemplary standards of customer service; possess a high sense of urgency balanced with caution.
Must demonstrate professionalism, pride, enthusiasm, and graciousness in service; must be self-motivated; display good listening skills; be a responsible, respectful, dedicated, and dependable person of highest integrity; neat and tidy in appearance. Attention to detail, organization, and follow-through in daily routine essential.
Must be willing to be flexible in work hours during unexpected schedule changes, evenings and weekends will be required. A willingness to complete unusual or unexpected duties is essential.
Responsibilities are conducted in the home(s) of the client of RDV Staffing. While an employer/employee relationship exists, employee must be genuinely committed to being part of the team of household staff whose shared goal is to offer exemplary personal service and to positively contribute to a collaborative home environment.
Preservation of a peaceful household atmosphere is essential. Responsibilities should be carried out with sensitivity to this goal at all times.
The family’s privacy is highly important; therefore, the highest level of confidentiality in the family’s business and personal matters must be exercised at all times.

Nice To Haves

college degree preferred

Responsibilities

Performs a variety of administrative and clerical support functions, including preparing correspondence and documents, handling routine office tasks, and maintaining business files and records.
Works with co-workers to maintain scheduling information is passed off to ensure seamless communication amongst the team. Ensures Principals are kept informed of upcoming and day-of appointments as needed.
Maintains inventory of commonly used supplies and coordinates ordering, receiving, and stocking across household and maintenance building locations.
Receives and screens incoming telephone calls; answers gate and greets visitors.
Communicates with service vendors, household staff, DP Fox office, pamella roland, and RDV Corporation on a variety of matters.
Retains receipts for credit card and petty cash purchases; submits credit card and petty cash receipts and documentation for reconciliation.
Files documents and maintains filing system of household invoices.
Performs various shopping duties; runs household errands as needed.
Maintains positive and professional contact with all vendors.
Tracks year to year gifting inventory to avoid duplicate gifting and reference documents as requested
Assists with various social or family events as needed at all properties.
Assists with all the various aspects of the Christmas season. Including, but not limited to gift purchasing, inventory, wrapping, and projects as needed for a successful Christmas season
Assist with gift purchasing for the family, curating thoughtful gift selections for special occasions, elevating presentation with creative wrapping and elegant details.
Assists with special projects as assigned by Director of Household Operations and Support.
Assists with maintaining cleanliness and orderliness of family’s personal areas.
Participates with the care of the family dogs as needed. Walks, feeds, and bathes dogs; maintains schedule.
Occasionally assists Housekeepers with miscellaneous projects as needed.
Performs basic household and office upkeep duties as needed to maintain clean, organized, and well-stocked common areas.
Communicates regularly with employers and co-workers via computer, cell phone, and voice mail systems.
Assists with crucial duties of other household staff if they are unavailable.
Potential short-term travel to Northern properties or Bahamas to act as Household Assistant as requested to assist Director of Household Operations & Support.
Conducts end-of-day procedures, including walk-through of residence to ensure personal belongings are stored appropriately; turns off lights, and locks up. Reviews Principals' itineraries, confirms following day's work schedule, and communicates pertinent information to Principal(s) and other household staff as needed.
Assists with other household operational support duties as needed.