Administrative Tech Assistant - Family Child Care

Nurtury•Boston, MA

8h•$40,000 - $45,000

About The Position

The Administrative Tech Assistant - Family Child Care provides confidential administrative assistance relating to technology support, family documentation, and educator documentation. This role involves answering phones, filing, managing parent fees, responding to inquiries, referring to appropriate staff, taking messages, and relaying information. The position also includes organizing and maintaining children and educator files, preparing and distributing related materials, and assisting with technical support for online systems.

Requirements

Bilingual (English/Spanish) required
Strong oral and written communication skills
Excellent organizational and multitasking skills
Exceptional interpersonal and customer service skills
Computer efficiency: MS Office, internet/e-mail, virtual meeting systems, State’s waitlist system(s)
Familiar with, and knowledgeable in the use of social media and web-based platforms.
Some college level education and/or 1 to 3 years of related experience, preferably in a non-profit setting

Responsibilities

Collect and maintain children’s files with all required up to date documentation.
Collect and maintain Family Child Care Educator’s files with all required up to date documentation, to include assisting with FCC educator liability insurance renewals.
Maintain FCC databases with accurate and up to date family and FCC Educator data.
Perform all functions as they relate to parent fee collection and billing.
Answer phones, respond to inquiries, take messages, and relay information as needed.
Assist families with being added to the state’s waitlist system for future child care enrollment (Kinderwait).
Actively monitor and pull families from the state waitlist when vacancies become available.
Collect documentation necessary to process family’s initial enrollment authorizations as well as reauthorizations.
Monitor and communicate office supplies inventory to Regional Director.
Assist Family Childcare Educators with technical support around Nurtury and the state’s online computer system(s).
Perform other related duties as assigned.