FAIR HEARING FIELD SUPERVISOR
About The Position
The Fair Hearing Field Supervisor works under the direction of the Deputy Director, with wide latitude for independent judgment and decision-making. The position performs operational analyses and leads special projects, coordinating with Benefits Access Centers, Regional Managers, Center Directors, and other stakeholders to obtain and communicate accurate, relevant information in a timely manner. The role supports efforts to prevent unnecessary Fair Hearing requests and reduce chargebacks from the Office of Temporary and Disability Assistance by improving scheduling efficiency and resolving issues proactively. It also assists the agency in addressing client disputes about agency actions or household changes and supports new initiatives related to FIA, Medicaid, Advocate Inquiry, OAH, and DHS. The supervisor coordinates work across Fair Hearing & Conference, Pre-Notice of Intent, and Fair Hearing New Initiatives & Quality Analysis. The role oversees staff and operations, reviews work and case records, prepares operational and statistical reports, supports training and staff development, and helps maintain adequate hearing coverage and compliance with agency guidelines. The listed schedule is 9 a.m. to 5 p.m. with flex. Provisional hires must take and pass the civil service exam when it becomes available to be eligible for continued employment.
Requirements
- A four-year high school diploma or educational equivalent and three years of full-time satisfactory experience working directly in social/human services or a related setting, providing client services or employment planning/counseling involving job development, skills assessment, employment placement, or other economic opportunity programming; or a qualifying baccalaureate-degree and experience combination described in the qualifications.
- Alternatively, a baccalaureate degree from an accredited college and 18 months of full-time satisfactory experience as a Benefits Opportunity Specialist.
- Alternatively, a baccalaureate degree from an accredited college and 18 months of full-time satisfactory experience in the social/human-services work described in the qualifications.
- College credit from an accredited college may substitute for qualifying experience at 60 semester credits for 9 months of experience, but candidates must still have at least 18 months of satisfactory full-time experience as a Benefits Opportunity Specialist or in the specified social/human-services work.
- Provisional hires must take and pass the civil service exam when it becomes available to be eligible for continued employment.
Responsibilities
- Coordinate the work of units and supervisors within Fair Hearing & Conference, Pre-Notice of Intent, and Fair Hearing New Initiatives & Quality Analysis.
- Conduct problem analyses, prepare detailed reports, and review documents and materials to provide accurate information and actionable feedback to agency staff.
- Oversee activities, maintain organized records, and recommend improvements to productivity, workflow, and efficiency within the Benefits Access Center.
- Facilitate staff meeting agendas, guide discussions, encourage staff participation, and communicate agency and unit goals and changes to policies and procedures.
- Assist in developing training curricula when unit processes are updated or modified.
- Review and monitor subordinate work to evaluate productivity and efficiency; prepare daily, weekly, and monthly operational reports.
- Train and coach subordinates through individual and unit meetings to support performance and skill development.
- Provide supervision, guidance, and technical expertise to Associate Benefits Opportunity Specialists serving as Fair Hearing Service Specialists.
- Monitor day-to-day staff activities through direct observation, statistical reports, and review of Fair Hearing case records.
- Conduct conferences, evaluate work quality, and verify adherence to agency guidelines and program objectives.
- Maintain adequate coverage and promptly identify inappropriate actions or errors by subordinates; work with staff to correct issues within prescribed deadlines.
- Prepare and distribute work assignments based on assignment requirements, scheduling needs, and staff abilities and preferences, ensuring adequate representation at hearings.
- Organize projects, prioritize tasks, and ensure work is completed efficiently.
- Compile statistical reports on Fair Hearing activities, Pre-NOIs, conciliations, and other relevant areas as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
