Fair Hearing Specialist - Limited Service
About The Position
The Economic Services Division (ESD) is responsible for administering benefits to help Vermonters meet their basic needs. The Fair Hearing Specialist (FHS) manages and maintains ownership of cases that have been escalated by applicant households in disagreement with an Economic Services Division (ESD) eligibility determination. The FHS conducts investigative research on public assistance cases escalated to the FHS from applicant households who are in disagreement with an eligibility determination, communicates to research a case with professional partners including: Office of the Attorney General, Vermont Legal Aid, Human Services Board, and other agencies as needed. The FHS receives Fair Hearing requests from ESD staff and determines next action. When a FH case is concluded, he/she contacts the petitioners and department attorneys to address and close any outstanding details regarding the case. In some cases the FHS may testify under oath at Fair Hearing proceedings with the Assistant Attorney General's office, most often over the phone but with the potential for in-person testimony.
Requirements
- Bachelor's degree AND one (1) or more years at or above a technical level role that includes research, customer service, review of healthcare services or similar field
- Associate's degree AND three (3) or more years at or above a technical level role that includes research, customer service, review of healthcare services or similar field.
- High School diploma or equivalent AND five (5) or more years at or above a technical level role that includes research, customer service, review of healthcare services or similar field.
- Must pass any level of background investigation applicable to the position, including Vermont and/or national criminal record checks, DMV, and adult and child abuse registry checks.
- Private transportation must be available for necessary travel.
Responsibilities
- Manages and maintains ownership of cases escalated by applicant households.
- Conducts investigative research on public assistance cases.
- Communicates with professional partners including the Office of the Attorney General, Vermont Legal Aid, Human Services Board, and other agencies.
- Receives Fair Hearing requests from ESD staff and determines next action.
- Contacts petitioners and department attorneys to address and close outstanding case details.
- May testify under oath at Fair Hearing proceedings.
Benefits
- Flex scheduling or alternative work schedules based upon policy
- 12 paid holidays, plus sick and vacation time
- Excellent, health, dental, and vision insurance for employees and their families.
- Retirement plans, including a pension
- Parental leave for all new parents, including adoptions
- 80% State paid medical premium and a dental plan at no cost for employees and their families
- State Paid Family and Medical Leave Insurance (FMLI)
- Two ways to save for your retirement: A State defined benefit pension plan and a deferred compensation 457(b) plan
- Tuition Reimbursement
- Flexible spending healthcare and childcare reimbursement accounts
- Low cost group life insurance
- Incentive-based Wellness Program
- Qualified Employer for Public Service Student Loan Forgiveness Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
