Faculty Support Specialist

Cornell University•Ithaca, NY

2d•Hybrid

About The Position

Empowering Faculty. Supporting Innovation. Enabling Excellence. Are you a highly organized, tech-savvy professional who thrives in a collaborative environment? Do you enjoy supporting teaching, research, and academic innovation while continuously improving processes? If so, we invite you to bring your talents to our team as a Faculty Support Specialist. In this dynamic and impactful role, you will partner closely with faculty and colleagues to provide comprehensive administrative, instructional, and operational support. Your work will directly contribute to the success of teaching, research, and academic programs that shape the future of our students and community.

Requirements

Associates degree with 2 to 4 years relevant work experience.
Technical/vocational school degree; and/or 4-6 years related experience.
Ability to handle confidential and sensitive information with utmost discretion and integrity.
Demonstrated record of successfully providing exceptional customer service.
Ability to communicate with tact and diplomacy with a wide range of internal and external constituents.
Experience that demonstrates sound judgment, creativity, and problem-solving skills.
Must be able to work independently while supporting the efforts of an overall team while fostering a respectful work environment.
Excellent organizational skills, and the ability to work quickly and effectively under pressure, use sound judgment in accomplishing tasks that are urgent; balance conflicting priorities, and make decisions from a wide range of choices.
Excellent written, verbal, and interpersonal skills.
Must be flexible and receptive to new ideas and approaches.
Accuracy in spelling, grammar, proofreading and attention to detail required.
Must take initiative, meet challenges with resourcefulness and tact, have ability to work independently.
Proficient in Outlook, Microsoft Word, Excel, Access, and PowerPoint.
Ability to cultivate and develop inclusive working relationships with students, faculty, staff, and community members.

Nice To Haves

Bachelor’s degree
Knowledge of University programs such as Workday, Kuali, eShop, Web Financials, Canvas, I Want Doc, Outlook Calendar, Zoom, Concur, Salesforce, OLGAA, and Faculty Center
Minimum of 2-3 years’ experience in a professional office setting
Illustrate a proven track record of successfully providing exceptional customer service.

Responsibilities

Collaborate with faculty to prepare and coordinate course materials, including textbooks, course packets, and online content.
Build and maintain Canvas course sites and support Zoom meetings/webinars.
Track grades and assist with course-related data and evaluations.
Coordinate guest speakers and academic sessions, including travel, accommodations, and logistics.
Coordinate course assistants (appointments, timecards, coordination of activities).
Support course operations including enrollment coordination and room assignments.
Prepare polished course documents using tools like Microsoft Word, Excel, and PowerPoint.
Deliver excellent customer service to faculty, staff, and partners.
Coordinate travel arrangements and prepare expense reimbursements using Concur.
Procurement of supplies, subscriptions, and memberships.
Monitor and track faculty budgets and expenses, providing timely updates.
Maintain organized systems and databases to support departmental efficiency.
Assist faculty and researchers with travel coordination and reimbursements.
Support research-related activities including journal submissions, memberships, and workshop payments.
Help source research documents and articles through library and academic databases.
Upload research outputs to platforms such as SSRN.
Contribute to special projects and initiatives as needed.
Partner on immersion programs, lab activities, and field trips (domestic and international).
Coordinate logistics with faculty and external partners.
Support specialized academic facilities and program initiatives.
Collaborate across teams, providing backup support when needed.
Participate in professional development opportunities.
Identify opportunities to streamline processes and improve efficiency.

Benefits

Comprehensive health care options
Generous retirement contributions
Access to wellness programs
Employee discounts with local and national retail brands
Health and personal leave
Three weeks of vacation
13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1.
Two additional floating holidays
Tuition-free Extramural Study and Employee Degree Program
Tuition aid for external education
Cornell Children's Tuition Assistance Program