FACTS Account Executive (Maryland, DC, Delaware, Virginia)

Nelnet•Remote - Nebraska, NE

1d•Remote

About The Position

Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology and education services to higher education institutions, K-12 schools, and students, families, and supporters. The FACTS Account Executive is responsible for a designated group of FACTS customers using one or more FACTS products and services. The role works with Regional Vice Presidents, Customer Success, Product and Development, and other departments to create customer success strategies that apply FACTS best practices and support retention and full product usage. Through collaborative customer relationships, the Account Executive also contributes to additional revenue opportunities and positive referrals for prospective FACTS clients. The position requires in-person visits to each client at their school at least twice per year, attendance at trade shows, conferences, and other events as needed, and the ability to work remotely from a home office. Candidates must be located in Maryland, the District of Columbia, Delaware, or Virginia. The stated salary is $75,000.

Requirements

Minimum of a four-year undergraduate degree or equivalent; preferably in business and/or technology.
Three to five years of sales and customer success management experience.
Strong knowledge of FACTS products and services.
Must be located in Maryland, the District of Columbia, Delaware, or Virginia.
Positive, outgoing personality.
Excellent communication skills and ability to interact with all levels of a client organization and multiple institutional departments.
Initiative and assertiveness.
Ability and willingness to take ownership.
Flexibility and open-mindedness.
Adeptness at conflict resolution.
Conscientiousness, commitment, and a high level of integrity.
Excellent relationship, sales, and account management skills.
Ability to travel and work remotely from a home office.

Nice To Haves

Background in the education market.

Responsibilities

Build positive lines of communication with clients based on mutual respect, trust, integrity, and clear, honest, and open dialogue.
Own overall customer satisfaction by anticipating client needs and maintaining contact to ensure FACTS is meeting those needs.
Meet face to face with each client at least twice per year at the school location.
Assist in coordinating sales and product revisions for existing customers.
Work with FACTS Operations and technical teams to resolve customer problems and issues.
Advocate for customer needs, including new features, services, and programs that could enhance FACTS services and solutions.
Participate in evaluating new product requests from customers.
Work with technical support to understand the breadth and limitations of client product solutions.
Use customer relationships to expand the FACTS solutions used by existing customers.
Attend trade shows, conferences, and other events as needed to support client communication and engagement.
Gather competitive information to help continually evaluate market position.
Facilitate timely communication with FACTS Sales and Operations regarding customer issues.
Collaborate with the Regional Vice President Team, Operations, and other departments to develop strategic customer success plans and resolve customer issues.