Factory Project & Operations Manager

EMCOR Facilities Services•West Chester Twp, OH

1d•Onsite

About The Position

The Factory Project & Operations Manager leads the Factory Lab project-management function and is accountable for consistent project planning, customer coordination, financial controls, documentation standards, and portfolio delivery. The role assigns and supports Project Coordinators, partners with P&G contacts and EFS operational leaders, and provides escalation, approval, and decision support. The position oversees project portfolio workload, priorities, schedules, resources, milestones, risks, scope, and delivery commitments. It provides direction, coaching, tools, standard work, and quality review for Project Coordinators, while serving as a management-level interface with P&G stakeholders and supporting resolution of scope questions, priority conflicts, technical dependencies, and escalated customer concerns. The manager ensures project planning and handoffs align with the Make & Pack SOP and oversees work-order documentation, revision control, deviations, temporary instruction changes, nonconformance escalation, and closeout requirements in partnership with the appropriate P&G owner, Factory Supervisor, and quality resources. The role also oversees project budgets, purchasing activity, labor allocation, billing reports, customer statements, timesheet audits, ERP goods receipt, and fiscal close support. It works cross-functionally to improve project flow, documentation, capacity planning, and issue resolution. The job is performed in a high- and low-bay lab/factory environment inside a customer’s research and development center, where noise can range from moderate to loud, including forklift horns.

Requirements

High school diploma or equivalent required.
At least 5 years of experience in project coordination, production support, operations administration, manufacturing, packaging, or a related environment.
Valid U.S. driver’s license.
Ability to read and comprehend instructions, including safety policies, procedure manuals, and maintenance specifications.
Ability to write routine reports and correspondence and present information effectively in individual and small-group situations.
Strong organizational and time-management skills, including the ability to manage multiple projects simultaneously and lead concurrent projects.
Excellent written and verbal communication skills.
Strong customer service and relationship-management abilities.
Detail-oriented, with a high degree of accuracy in documentation, reporting, and data management.
Ability to prioritize competing demands and meet deadlines in a fast-paced environment.
Strong problem-solving and decision-making skills.
Ability to collaborate effectively with operations, purchasing, finance, customers, and production teams.
Ability to maintain confidentiality of customer, operational, and financial information.
Regularly required to stand, walk, climb or balance, stoop, crouch, and crawl.
Frequently lift and/or move up to 40 pounds and occasionally lift and/or move more than 50 pounds.
Vision abilities required include close, distance, color, peripheral, and depth perception, and the ability to adjust focus.

Nice To Haves

Bachelor’s degree in Business Administration, Project Management, Operations Management, Supply Chain Management, or a related field.

Responsibilities

Assign projects to coordinators and balance workload, priorities, schedules, and resource needs across the project portfolio.
Monitor project milestones, risks, scope, and delivery commitments.
Provide direction, coaching, tools, standard work, and quality review to Project Coordinators; establish expectations and accountability.
Serve as the management-level interface with P&G stakeholders and support coordinators with scope clarification, priority conflicts, technical dependencies, and escalated customer concerns.
Ensure project planning and handoffs align with the Make & Pack SOP.
Oversee work-order documentation, revision control, deviations, temporary instruction changes, nonconformance escalation, and closeout requirements in partnership with the appropriate P&G owner, Factory Supervisor, and quality resources.
Oversee project budgets, purchasing activity, labor allocation, billing reports, customer statements, timesheet audit processes, ERP goods receipt, and fiscal close support.
Coordinate with the Factory Supervisor, Logistics Coordinator, Quality Data Specialist, Mechanical Assembly & Operations Specialist, and Line Leads to improve project flow, documentation, capacity planning, and issue resolution.