Factory Project & Operations Manager

EMCOR Facilities Services, Inc.•West Chester Township, OH

3d•Onsite

About The Position

The Factory Project & Operations Manager leads the Factory Lab project-management function and is accountable for consistent project planning, customer coordination, financial controls, documentation standards, and portfolio delivery. The role assigns and supports Project Coordinators, partners with P&G contacts and EFS operational leaders, and provides escalation, approval, and decision support. The position oversees project portfolio planning and delivery, coordinator development, customer and engineering partnerships, Make & Pack governance, and financial and administrative processes. It also coordinates with factory and cross-functional team members to improve project flow, documentation, capacity planning, and issue resolution. The role is based in a high- and low-bay lab/factory environment inside a customer's research and development center. The noise level can range from moderate to loud, including forklift horns.

Requirements

High school diploma or equivalent.
Minimum 5 years of experience in project coordination, production support, operations administration, manufacturing, packaging, or a related environment.
Valid U.S. driver's license.
Ability to read and comprehend instructions, including safety policies, procedure manuals, and maintenance specifications.
Ability to write routine reports and correspondence and present information effectively in individual and small-group situations.
Strong organizational and time-management skills, including the ability to manage multiple projects simultaneously.
Ability to lead multiple concurrent projects.
Excellent written and verbal communication skills.
Strong customer service and relationship-management abilities.
Detail-oriented with a high degree of accuracy in documentation, reporting, and data management.
Ability to prioritize competing demands and meet deadlines in a fast-paced environment.
Strong problem-solving and decision-making skills.
Ability to collaborate effectively with operations, purchasing, finance, customers, and production teams.
Ability to maintain confidentiality of customer, operational, and financial information.

Nice To Haves

Bachelor's degree in Business Administration, Project Management, Operations Management, Supply Chain Management, or a related field.

Responsibilities

Assign projects to coordinators and balance workload, priorities, schedules, and resource needs across the project portfolio.
Monitor project milestones, risks, scope, and delivery commitments.
Provide Project Coordinators with direction, coaching, tools, standard work, and quality review; establish expectations and accountability.
Serve as the management-level interface with P&G stakeholders and support coordinators with scope clarification, priority conflicts, technical dependencies, and escalated customer concerns.
Ensure project planning and handoffs align with the Make & Pack SOP.
Oversee work-order documentation, revision control, deviations, temporary instruction changes, nonconformance escalation, and closeout requirements in partnership with the appropriate P&G owner, Factory Supervisor, and quality resources.
Oversee project budgets, purchasing activity, labor allocation, billing reports, customer statements, timesheet audit processes, ERP goods receipt, and fiscal close support.
Coordinate with the Factory Supervisor, Logistics Coordinator, Quality Data Specialist, Mechanical Assembly & Operations Specialist, and Line Leads to improve project flow, documentation, capacity planning, and issue resolution.