Factory IT Support Technician

TekWissen•Bloomington, MN

5d•Onsite

About The Position

This role will be part of a global wafer systems Factory IT Support team within the wider IT organization, supporting manufacturing of the recording heads in a 24x7 environment. This role includes installing and maintaining Factory PCs, supporting factory solutions and executing processes to maximize uptime of mission critical IT equipment and software.

Requirements

PC setup, installation
Proficiency working on Windows/Linux OS
PC and Software/applications troubleshooting skills and support
Proven ability to work in a self-directed environment
Prior experience with the help desk/applications support
Work in 12 hour rotating shifts (DAY / NIGHT shifts)

Nice To Haves

Coding skills
Project execution with IT skills involved
IT Support experience in the Factory / Manufacturing setup
Knowledge or exposure to Service/Request Management systems like ServiceNow/Freshworks, JIRA etc.
Degree or course work or certifications in IT

Responsibilities

Be part of global wafer support team supporting factory IT operations at wafer manufacturing sites – Springtown and Normandale
Cover factory IT help desk working onsite in a 12-hour rotating shift (DAY / NIGHT shifts)
Install and maintain IT Factory PCs according to the factory standards
Be responsible for security patching of factory systems ensuring compliance against the security vulnerabilities
Maintain compliance for all Info security initiatives including but not limited to endpoint inventory, anti-virus, windows patching
Participate and contribute to the global projects towards enhancing and upgrading factory systems
Adhere to desktop software license management procedures
Be responsible for fault diagnosis & correction for the incidents reported
Provide support to Wafer Floor Factory Software on the factory PCs and variety of solutions, services hosted in data centers
Record and track tickets towards prompt closures with customer feedback
Monitor alerts, service availability and performance dashboards responding promptly with actions and escalations to maintain service availability & required performance levels
Follow troubleshooting guides (OCAPs) to resolve common application issues
Interface with other global IT organizations wherever needed to ensure compliance with global factory IT standards and practices & IT policies
Escalate or redirect tickets to other global IT support teams wherever applicable providing regular feedback and updates to the customers
Implement and support any changes to the factory PCs, systems
Provide IT support to planned maintenance activities at the sites
Offer flexibility in covering shifts wherever needed
Be able to develop small scale scripting/automation where needed
Leverage GenAI in developing solutions
Lay under floor cables in FABs to facilitate new tool deployments and movements when needed