Facility Systems Operator

P1 Service•Kansas City, KS

4d•Onsite

About The Position

P1 Service, LLC. is seeking Facility Systems Operators to join their Facility Maintenance team at The University of Kansas Hospital. This role is a blend of dispatch, customer service, and systems monitoring. The operator reviews incoming requests and alerts, determines priority, and communicates with technicians and internal teams to ensure timely resolution. This position does not have supervisory responsibilities but does require strong communication skills, attention to detail, and the ability to stay organized in a fast-paced environment.

Requirements

High School Diploma or GED required
At least one (1) year of experience in customer service, dispatch, call center, or facilities-related work
Basic understanding of building systems (HVAC, mechanical, plumbing) or willingness to learn
Strong organizational skills and attention to detail
Comfortable using computer systems to track and document work
Ability to manage multiple tasks and prioritize effectively
Must be able to pass a background check and drug screen
Valid driver’s license and reliable transportation required

Nice To Haves

Experience with dispatching, scheduling, or service coordination
Familiarity with maintenance or facilities environments
Experience using work order or maintenance tracking systems (CMMS)
Strong communication and interpersonal skills
Positive attitude and team-oriented approach

Responsibilities

Monitor building systems, including fire and life safety systems, through computer-based platforms
Learn and use facility management systems (training provided)
Review system alerts (temperature, alarms, etc.) and determine if action is needed
Respond to alarms, prioritize urgency, and escalate issues when appropriate
Receive and triage service requests from customers and internal teams
Ask questions, gather details, and determine next steps
Dispatch technicians or route requests to the appropriate team
Provide clear and timely updates to customers and internal stakeholders
Serve as a central point of contact between technicians, leadership, and customers
Maintain accurate notes and documentation in systems
Escalate issues or communication gaps to leadership when needed
Support shift coverage and ensure smooth handoffs between team members
Follow all company and customer safety policies and procedures
Participate in required safety trainings and meetings
Report any safety concerns or incidents promptly
Maintain a clean and organized work environment
Work closely with team members and leadership to solve problems
Participate in training to build knowledge of systems and processes
Ask questions and seek guidance when needed
Contribute to a positive and team-oriented work environment
Perform work in alignment with customer expectations and company standards
Coordinate with internal teams and external partners as needed
Communicate clearly and provide timely, accurate updates
Perform other duties as assigned