Facility Support Specialist (After Hours) - Part-TIme

ServiceSource • Lakewood, CO

1d • Onsite

About The Position

The After-Hours Facility Support Specialist provides after-hours front desk coverage, resident support, facility monitoring, and operational assistance at Henninger Legacy Homes during evenings, overnights, weekends, holidays, and other non-business hours. Henninger Legacy Homes provides permanent supportive housing for individuals who have experienced homelessness and individuals with disabilities. In partnership with Atlantis Community Foundation, ServiceSource provides on-site supportive services and programming that support housing stability, independence, and well-being.

As the primary on-site contact during after-hours operations, the specialist helps maintain a safe, welcoming, and respectful residential community. The position serves as a point of contact for residents, visitors, vendors, service providers, and emergency responders, and follows established building access, safety, and communication procedures. This is a part-time position requiring after-hours availability and on-call availability during weekends as needed.

Requirements

• High school diploma or GED required.
• Demonstrated professionalism, dependability, and strong customer service skills, with a commitment to person-centered, respectful services.
• Strong verbal, written, and interpersonal communication skills, including the ability to communicate respectfully with people from diverse backgrounds and with varying abilities.
• Ability to build and maintain professional relationships, establish appropriate boundaries, and protect confidentiality.
• Strong observation, critical-thinking, and problem-solving skills, sound judgment, and ability to escalate concerns appropriately.
• Ability to remain calm, make effective decisions, and respond appropriately during emergencies, crises, and challenging situations.
• Ability to follow, enforce, and monitor building access, guest, and safety policies and maintain accurate records and documentation.
• Strong attention to detail and proficiency maintaining resident, guest, visitor, incident, and electronic records accurately and on time.
• Proficiency with computer systems and software used for electronic logs, reports, and operational documentation.
• Ability to work independently and collaboratively, maintain reliable attendance, and work evenings, overnights, weekends, holidays, and other assigned shifts.
• Ability to sit, stand, walk, speak, hear, and use hands to operate computers, telephones, and other office equipment; conduct building walkthroughs and move throughout the property; and respond to resident, visitor, and emergency situations.
• Frequent bending, reaching, and lifting or carrying items weighing up to 25 pounds may be required.
• Visual acuity sufficient to read documents, computer screens, security information, and building records.
• Ability to remain alert and perform assigned duties effectively during evening, overnight, weekend, and holiday shifts.

Nice To Haves

• Relevant education or experience in human services, housing, hospitality, security, residential services, front desk operations, shelters, or a related field or environment.
• Experience working with individuals who have experienced homelessness or housing instability.
• Experience working with individuals with disabilities.
• Experience working in permanent supportive housing or other 24-hour residential settings.
• Experience in front desk, residential access, or guest services.
• Knowledge of trauma-informed care, de-escalation techniques, and person-centered practices.
• Knowledge of and commitment to resident rights, including respect for individual choice, dignity, privacy, and independence.

Responsibilities

• Provide professional, courteous front desk coverage and maintain an environment that respects residents’ dignity, privacy, independence, and individual needs.
• Check in residents, guests, and visitors; verify visitor authorization; maintain accurate check-in records; and enforce guest, visitor, identification, and access procedures.
• Address unauthorized access concerns and notify appropriate staff when necessary.
• Receive and route after-hours calls, messages, deliveries, and requests; assist residents with reasonable after-hours needs and connect them with resources or on-call staff as needed.
• Maintain professional boundaries with residents and visitors.
• Monitor and secure building access and designated areas; conduct scheduled walkthroughs; and report hazards, maintenance concerns, property damage, or unusual activity.
• Respond to alarms, building concerns, and incidents according to procedures; contact emergency services when appropriate and notify supervisory or on-call staff.
• Maintain accurate shift, visitor, and guest logs; complete incident reports and other required documentation promptly and professionally.
• Support fire, medical, severe weather, evacuation, and other emergency procedures.
• Provide clear shift-change communication to incoming staff and program personnel.
• Protect confidential information and help keep front desk and common areas clean, organized, and safe.
• Report maintenance issues and coordinate after-hours responses according to procedures.
• Maintain awareness of building activity while respecting resident privacy and independence; support scheduled activities or building events when appropriate.
• Follow Henninger Legacy Homes, ServiceSource, and applicable property management policies and procedures.
• Remain calm and professional during conflicts, emergencies, or resident distress; use de-escalation techniques and a trauma-informed approach, and contact emergency, crisis, or on-call resources as needed.
• Follow procedures for wellness concerns and resident safety issues, document incidents objectively before the end of the shift, and immediately communicate serious incidents or safety concerns to appropriate personnel.
• Perform other responsibilities as assigned.

Benefits

• Medical, dental, and vision coverage for employees and their families, for benefit-eligible employees.
• Company-paid disability, life, and accidental death and dismemberment insurance, for benefit-eligible employees.
• 403(b) retirement plan with dollar-for-dollar company matching up to 3% of the employee’s contribution, for benefit-eligible employees.
• Flexible Spending and Health Savings accounts, for benefit-eligible employees.
• Employee Assistance Program, Wellness Program, and Tuition Assistance, for benefit-eligible employees.
• Paid time off that increases with tenure, for benefit-eligible employees.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED