Facility Support Specialist (After Hours) - Part-TIme

ServiceSource, Inc. • Lakewood, CO

3d • Onsite

About The Position

The After-Hours Facility Support Specialist provides after-hours front desk coverage, resident support, facility monitoring, and operational assistance at Henninger Legacy Homes during evenings, overnights, weekends, holidays, and other non-business hours. Henninger Legacy Homes provides permanent supportive housing for individuals who have experienced homelessness and individuals with disabilities. In partnership with Atlantis Community Foundation, ServiceSource delivers on-site supportive services and programming that support housing stability, independence, and well-being. As the primary on-site contact during after-hours operations, the specialist helps maintain a safe, welcoming, and respectful residential community and serves as a key point of contact for residents, visitors, vendors, service providers, and emergency responders.

The role involves providing professional front desk service; monitoring building access and conducting walkthroughs; supporting residents and routing calls, requests, and deliveries; responding to incidents, alarms, safety concerns, and emergencies; maintaining accurate logs and reports; communicating with incoming staff and program personnel; and following organizational, property, and emergency procedures. The specialist is expected to respect resident dignity, privacy, independence, and individual needs, maintain professional boundaries, and use trauma-informed and de-escalation approaches as appropriate.

This is a part-time position requiring availability for after-hours shifts and on-call availability during weekends as needed. Assigned shifts may include evenings, overnights, weekends, holidays, and other non-business hours. The work environment is usually quiet, with occasional exposure to outside-weather conditions. Physical duties include sitting, standing, walking, speaking, hearing, using office equipment, conducting building walkthroughs, and possibly bending, reaching, and lifting or carrying items up to 25 pounds.

Requirements

• High school diploma or GED required.
• Demonstrated professionalism, dependability, and strong customer service skills, with a commitment to person-centered, respectful services.
• Strong verbal, written, and interpersonal communication skills, including the ability to communicate respectfully with people from diverse backgrounds and with varying abilities.
• Ability to build and maintain professional relationships, establish appropriate boundaries, and protect confidentiality.
• Strong observation, critical-thinking, and problem-solving skills, including sound judgment and appropriate escalation of concerns.
• Knowledge of trauma-informed care, de-escalation techniques, and person-centered practices; ability to remain calm and respond appropriately in emergencies, crises, and challenging situations.
• Knowledge of and commitment to resident rights, including individual choice, dignity, privacy, and independence.
• Ability to follow, enforce, and monitor building access, guest, and safety policies and maintain accurate records and documentation.
• Strong attention to detail and ability to maintain resident, guest, visitor, incident, and electronic records accurately and promptly.
• Proficiency with computer systems and software applications used for electronic logs, reports, and operational documentation.
• Ability to work independently and collaboratively with a supportive-services team.
• Reliable attendance and flexibility to work evenings, overnights, weekends, holidays, and other assigned shifts; availability for after-hours work and on-call weekend work as needed.

Nice To Haves

• Relevant education or experience in human services, housing, hospitality, security, residential services, front desk operations, shelters, or a related field or environment.
• Experience working with individuals who have experienced homelessness or housing instability.
• Experience working with individuals with disabilities.
• Experience working in permanent supportive housing or other 24-hour residential settings.
• Experience working in front desk, residential access, or guest services.

Responsibilities

• Provide courteous front desk coverage and greet residents, guests, visitors, vendors, and service providers professionally.
• Check in residents, guests, and visitors; verify authorization; maintain required records; and enforce guest, visitor, identification, and access procedures.
• Address unauthorized access concerns and notify appropriate staff when necessary.
• Receive and route after-hours calls, messages, deliveries, and requests; assist residents with reasonable needs and connect them with resources or on-call staff as needed.
• Maintain professional boundaries and protect confidential resident and organizational information.
• Monitor and secure building entrances, exits, front desk areas, and other designated property areas.
• Conduct scheduled building walkthroughs and identify and report safety hazards, maintenance concerns, property damage, or unusual activity.
• Respond to alarms, building concerns, incidents, and emergencies according to established procedures; contact emergency services and notify supervisory or on-call staff when appropriate.
• Maintain accurate shift, resident, guest, visitor, and incident logs and complete required documentation in a timely and objective manner.
• Support emergency procedures, including fire, medical, severe weather, evacuation, and other building emergencies.
• Communicate clearly with incoming staff and appropriate program personnel at shift changes.
• Help maintain clean, organized, and safe front desk and common areas; report maintenance issues and coordinate after-hours response according to procedures.
• Support residents during scheduled activities or building events when appropriate.
• Remain calm and professional during conflicts, emergencies, and resident distress; use de-escalation techniques and a trauma-informed approach, and contact crisis or on-call resources when needed.
• Follow procedures for wellness concerns and resident safety issues; promptly communicate serious incidents or safety concerns to management or on-call personnel.
• Follow Henninger Legacy Homes, ServiceSource, and applicable property management policies and procedures.
• Perform other responsibilities as assigned.

Benefits

• Medical, dental, and vision plans for eligible employees.
• Company-paid disability, life, and accidental death and dismemberment insurance.
• 403(b) retirement plan with dollar-for-dollar company matching up to 3% of the employee's contribution, subject to the stated terms.
• Flexible Spending and Health Savings accounts.
• Employee Assistance Program.
• Wellness Program.
• Tuition Assistance.
• Paid time off that increases based on tenure.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED