Facility Supervisor

UVA Health•Charlottesville, VA

6d•Onsite

About The Position

University of Virginia Department of Recreation We offer a variety of programs, services and spaces where our students, faculty and staff feel welcome and safe, can find meaningful connections and develop all dimensions of wellness (social, intellectual, physical, emotional, spiritual, financial and occupational) that enrich the learning, living, teaching and working experiences at UVA. Job Description: Facility Operations Supervisor

Requirements

Bachelor's degree or combination of education, experience, and or certifications in lieu of degree requirement.
1+ year of relevant experience.
Promote GREAT customer service in a RESPECTFUL environment.
Available for opening/closing shifts, Friday nights and/or weekends, and academic breaks.
Successful completion of department training.
Successful completion of CPR Certification.
Attend regularly scheduled Facility Supervisor staff meetings and in-service sessions.

Responsibilities

Establish a service-focused rapport and relationship with student and departmental staff, members and guests of the facility.
Promote exceptional customer service to create a positive environment for members and guests.
Take Initiative, be proactive, and be confident in decision making.
Be proactive and prepared to respond to all emergency situations and follow procedure/protocol for pre and post incident/accident.
Maintain a standard of excellence in professionalism and cleanliness.
Serve as a key link between Members, Facility Operations Supervisor, and Full-Time Staff by the enforcement of policies and procedures as set forth by the department.
Make periodic building walk-throughs of the facility environment ensuring that all areas are functioning; addresses and communicates needs as warranted.
Manage shift-specific operations of designated recreation spaces, including opening and closing of the facility, utilizing standard opening and closing procedures/documentation.
Utilize appropriate systems and technologies for assigned tasks, documentation, and transactions.
Oversee and inspect cleanliness of fitness equipment with regular cleaning and inspection rounds.
Oversee and inspect orderliness of recreational areas, social spaces, and classrooms with regular cleaning and inspection rounds.
Provide cleaning service support by maintaining exterior tidiness around the facility.
Provide cleaning service support by inspecting the sweeping of lobby floors, vacuuming of lobby walk-off mats, cleaning of entrance doors & windows, cleaning and organizing reception stations, and emptying trash receptacles maintained by Facility Service Assistants
Maintain awareness of facility maintenance needs and incidents; addresses, document, and communicate needs accordingly.
Provide a quality customer-service experience to all guests entering the facility based upon departmental core values.
Serve as point of contact with event guests and event coordinators to ensure preparation, completion, and satisfaction for all space reservations.
Serve as information agents of Recreation facilities, programs, and services.
Serve as the “face of the facility” with active supervisory support engagement of all guests.
Coordinate supervision and support of Facility Service Assistant staff with professional staff; trains new student employees, serves as positive role model for demonstrating Departmental Mission and Core Values.
Ensure excellent customer service provided by Facility Service Assistants; resolves and mediates any conflicts or needs related to access, lending equipment, towels, keys, renting lockers; processing guest and group exercise memberships through Fusion software.
Active monitoring student, member, & guest access to UVA recreational facilities
Lead shift-specific delegation and accountability of assigned and realized facility needs.
Responsible for general safety and security of recreation facility.
Lead and execute all emergency action plans to include evacuations and sheltering
Administers First Aid & CPR by retaining certifications and participating in in-service trainings.
Adhere to and enforce University and Departmental policies and procedures while maintaining safety throughout the facility.
Lead and address all shift-specific operational safety needs (manage response plans, injured patrons, ejected participants, patron concerns, etc.)