Facility Solutions Manager

City Wide Facility Solutions • San Diego, CA

3d • $70,304 - $75,000 • Onsite

About The Position

City Wide Facility Solutions is seeking a field-based Facility Solutions Manager to be the dedicated point of contact for a portfolio of small commercial clients throughout San Diego County — driving service quality, client retention, and account growth. Our Facility Solutions Managers (FSMs) act as the day‑to‑day point of contact, ensuring exceptional service delivery, strong client relationships, and operational excellence. The Facility Solutions Manager is responsible for managing the business operations of an assigned portfolio of commercial clients. This is a dynamic, field‑based role requiring daily client visits, quality inspections, contractor oversight, and account growth through additional services.

Requirements

• High school diploma required
• 3 – 5 year’s sales / management experience in building maintenance, facility management or equivalent experience.
• Proficient Computer knowledge and ability to type at least 40 wpm
• Microsoft Office (Excel, Word, and Outlook)
• Knowledge in CRM databases
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Accuracy - Ability to perform work accurately and thoroughly.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Accountability - Ability to accept responsibility and account for his/her actions.
• Time Management - Ability to effectively manage own time and team, so that timelines can be met.

Nice To Haves

• Bachelor’s degree preferred
• Prior experience as an Account Manager, Business to Business Sales, Account Representative, or other customer service route-based positions preferred.

Responsibilities

• Responsible for managing the business operations of an assigned client base in the San Diego County area.
• Provides field support, including starting new client accounts, troubleshooting and resolving customer requests & complaints, coordinating and performing site visits, and developing long-term relationships with clients and contractors.
• Serve as the local point of contact for clients and perform scheduled quality control inspections at all accounts to ensure work performed meets company and client standards.
• Manage, expand, and diversify client relationships with an eye toward potential add-on sales opportunities and possess the ability to determine pricing, staffing and logistics associated with project management.
• Direct our Contract Compliance Officers (CCOs) to ensure the strategies are executed, and all services are performed correctly.
• Ensure the profitability and success of the designated service area by implementing company policies and procedures associated with client service and IC management.
• Invoice clients accurately and on time for add-on services, while also ensuring the Independent Contractors (ICs) are compensated fairly for their work.
• Negotiate contracts with clients and Independent Contractors (ICs), ensuring satisfaction of all stakeholders.
• Promote the sales of, procure and monitor supplies for clients in alignment with company standards.
• Effectively communicate all client issues with contractors and the Directors of Operations; promptly address any client issues or problems that arise.
• Use City Wide’s CRM to perform client inspections, update contacts, and provide accurate billing records.
• Discuss surveys with your clients and encourage participation. Communicate client survey responses to the President, Contractor Compliance Officers, and contractors.
• Develop and implement a plan with the Directors of Operations and the Contract Compliance Officers to resolve any client complaints or deficiencies in service and actively monitor compliance.
• Be present and participate in quarterly contractor events and operational meetings.
• Maintain updated route sheets, key/alarm sheets, and general account information.
• Notify Sales Executives of potential accounts in your territory by collecting referrals, especially new construction. Cultivate a great relationship with the sales team.
• Analyze reports from Contract Compliance Officers and manage accounts, ICs and CCOs accordingly.

Benefits

• Company contribution of $750/month towards health, vision and dental insurance
• Company 401(k) contribution = 3% of base salary
• Great PTO and paid holiday plan
• Mileage allowance/reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED