Account Manager

City Wide Facility Solutions•Lexington, KY

12d•$80,000 - $100,000•Onsite

About The Position

This is a people-first role that blends client management, operational coordination, and strategic problem-solving. You won’t be stuck behind a desk — you’ll be out in the field, meeting with clients, ensuring service delivery, and creating lasting partnerships. At City Wide Facility Solutions, we’re looking for a Facility Solutions Manager (our internal title for this Account Manager role) who’s ready to take ownership of client success and be the go-to partner for delivering exceptional building maintenance services.

Requirements

3–5 years of experience in facilities, route-based account management, or B2B service leadership.
Confidence in communicating with both clients and contractors — you know how to keep people informed and aligned.
Natural problem-solving instincts and the ability to juggle multiple moving parts.
High level of accountability and organization — you own your outcomes.
High school diploma required.
Valid driver’s license, clean driving record, and road warrior mentality.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Serve as the primary point of contact for an assigned group of commercial facility clients.
Manage ongoing operations, including inspections, issue resolution, and service quality oversight.
Build and maintain strong, long-term relationships with clients and contractors through consistent communication and follow-through.
Identify opportunities to expand service offerings, recommend solutions, and manage pricing and logistics.
Coordinate with Account Compliance Managers to ensure after-hours execution aligns with client expectations.
Work autonomously, backed by a supportive team including the Director of Operations and admin staff.
Use our CRM system to document inspections, manage client data, and route field activities efficiently.