Facility Services Coordinator

BGIS•San Jose, CA

10h•$24 - $26•Onsite

About The Position

BGIS is currently seeking a Facility Services Coordinator to join the team in Santa Clara, CA. BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes, and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses. The Facility Service Coordinator handles daily customer communication, administrative tasks, and work coordination, ensuring smooth delivery of services, acting as a liaison between customers, internal teams, subcontracted vendors and local utilities to maintain positive relationships and meet account goals. The position provides support with tracking work orders, planning and scheduling work activities in alignment with the customer scope of work and manages customer details, schedules meetings, prepares reports and tracks progress with identified key performance indicators. The Coordinator demonstrates BGIS values in communications with clients and other team members.

Requirements

High School Diploma or equivalent. Additional education or Associate’s Degree a plus.
Minimum of 2 years of job-related experience supporting customer quality work.
Experience in a mission-critical environment, such as data centers, hospitals, or electrical power generation facilities preferred.
Communications proficiency (both verbal and written) including proper grammar, spelling and punctuation. Clear and effective communication skills.
Strong customer service orientation and demonstrated customer service skills.
Ability to learn new processes, tools, and other relevant information quickly and to apply learning to the job.
Comfortable working in a fast-paced, large campus environment with ability to apply various client specific business processes to individual service request situations.
Skilled in gathering information, accurately assessing issues, and assigning levels of priority. Effective probing and problem-solving skills.
Excellent organizational, coordination, and documentation skills with the ability to multi-task and meet deadlines.
Creative, self-starter with critical thinking skills and ability to work both independently and contribute to the team.
Professional appearance, communication style and disposition.
Proficiency in computer applications including Microsoft Office and strong keyboarding skills.
Cognitive skills required to work in a fast-paced environment including ability to maintain focus, communicate clearly and concisely, respond quickly to requests, follow established processes and ability to complete tasks within targeted time frame to consistently meet client expectations.
Current valid driver’s license and ability to provide personal transportation for meetings and job visits away from the office with reimbursement.

Responsibilities

Interact daily with clients via phone, email, and meetings to address inquiries, provide updates, and manage expectations.
Contribute to consistent quality and timely delivery of services meeting or exceeding client expectations.
Assist with coordinating planning, tracking progress, and ensuring timely completion of deliverables.
Partner with internal teams leveraging subject matter expertise to ensure customer questions are answered in a timely and quality manner.
Follow standard operating procedures for customer complaint handling and escalate for advanced troubleshooting as needed.
Maintain confidential client account information and other sensitive data. Conduct work in a professional manner.
Contribute to the completion of other key initiatives as assigned.
Determine if calls/work orders meet the established standards and remain compliant according to company policies.
Provide information for tracking scorecards. Maintain reports as requested measuring key performance indicators for accounts.
Evaluate quality of services delivered, identify trends or issues that may impact customer satisfaction, highlight potential internal training opportunities.
Verify appropriate communication tools utilized by team members adhering to company policies and procedures meeting regulatory compliance standards.
Identify and report process improvement opportunities. Share suggestions with business leaders to correct, simplify, and/or enhance work process procedures.
Develop and maintain a thorough knowledge of clients, products, services, policies, and procedures.
Ensure all internal procedures and external regulations are followed for safety, health and environment.
Plan, schedule and coordinate short-term and long-term work activities including creation of maps and paths of travel for each building by floor.