Provider and Facility Services Coordinator

Maryland Care Management Inc•Linthicum, MD

1d•Onsite

About The Position

The position is responsible for coordinating facility, mailroom services and processes and IT administrative functions for Maryland Physicians Care (MPC). Included within the range of responsibility is the maintenance of the mailroom and equipment, the coordination of receiving and distributing mail, incoming equipment, supplies and packages, preparation and packing of the required marketing materials for field staff workers, as well as coordinating the company’s fulfillment printing needs. Works with property management to ensure any facility-related issues/problems, inspections, facility updates are resolved, processed, and/or communicated accordingly. Works with a broad range of commercial contractors and vendors as required. This is a split position that will also have responsibilities supporting Network Management projects. This position reports to the Chief Operating Officer. About Maryland Care Management, Inc. (MCMI) MCMI manages Maryland Physician Care's (MPC) statewide provider network of hospitals and physicians. Maryland Physicians Care has been providing services to the HealthChoice Medicaid populations since 1996, and we are proud of our footprint in the community. With over 230,000 members, MPC consistently has been one of MD's largest Medicaid-managed care organizations. Why join us? MCMI recognizes the importance of flexibility and offers multiple work arrangements. Along with competitive pay, we offer excellent benefits (medical, dental, and vision plans, 100% employer Term Life Insurance, Short and Long-Term Disability, 401k Employer Match up to 4%) as well as 20 days of PTO, and tuition assistance/professional development plans. Your future colleagues at MCMI are welcoming, friendly, and eager to help each other succeed. We are committed to Diversity, Equity, and Inclusion, providing organizational-wide social opportunities, and constantly improving our ongoing efforts to positively impact our members' lives.

Requirements

Previous working knowledge and experience with mail room distribution services to include basic understanding of operating instructions and processes for mail sorting/folding machines.
Excellent problem-solving, written, organizational and time-management skills.
Excels in attention to detail with high level of accuracy.
Works well under pressure and is able to accomplish multiple tasks, with conflicting priorities and timelines.
Ability to track and report progress on a wide range of tasks simultaneously.
Ability to respond and deal with a range of ad hoc queries/requests.
Ability to always operate with discretion and confidentiality.
Excellent proficiency with Microsoft Office 365 software applications, with emphasis on the ability to work with a various types of database software applications and Excel software applications.
Bachelor’s degree in the field of facility management or business administration.
OR five (5) years of equivalent experience to include a minimum of three (3) years of work-related experience in lieu of degree.
Knowledge and understanding of customer service, inventory control and equipment set-up and service functions.
Incumbent must have a valid driver’s license and a reliable vehicle with appropriate auto insurance.

Responsibilities

Coordinates the sorting and distribution of incoming mail according to procedures and schedule; the processing of daily outgoing mail, including packaging, batching, ensuring appropriate levels of postage are used.
Coordinates shipping through various vendors: UPS, USPS and/or FedEx and ensures all incoming and outgoing deliveries are appropriately processed and distributed.
Maintains appropriate levels of supplies including printed materials and mailroom supplies. Replenishes postage on the postage meter as needed.
Maintains records of receipt, mailing dates, and other required information.
Develops appropriate “desktops” for large mailings; identifies and recommends improvements for efficiency and costs associated with large mailings.
Ensures operational functionality and maintenance of designated equipment including photocopiers, telephones, postage machine, security system, etc. Maintains monthly equipment and facility checklist.
Maintains physical space, ensuring a safe, clean, and functional environment.
Receives, manages, and processes work order requests; ensures problems are resolved quickly.
Works with property management to ensure any facility-related issues/problems, inspections, facility updates are resolved, processed, and/or communicated accordingly.
Acts as a liaison between property management and any outside contractors needed to resolve specialized problems.
Serves as the primary point-person for all facility-related problems after business hours.
Coordinates site safety programs that ensure a safe and healthy work environment for all employees.
Develops appropriate “desktops” for safety.
Working in conjunction with the COO, assists in facilities planning and space allocation; supports and coordinates office moves (equipment/furniture) and installations.
Manages incoming new provider application packets through to letter response.
Work to attain missing required provider data and/or credentialing information, as necessary.
Calls providers to verify information, place and track ad hoc inquiries, or share information.
Fulfills mail merged events (low volume).
Analyzes provider data to ensure that projects are completed timely and accurately.