Facility Quality Control/Safety Manager

Dexterra•Nashville, TN

About The Position

The Quality Control/Safety Manager develops, implements, and administers the Quality Control and Safety Programs for CMI’s customer site in Tennessee. The role provides independent oversight of facilities engineering, operations and maintenance, custodial, construction management, administrative, subcontracted, and non-recurring work to ensure services comply with approved plans, customer policies, OSHA requirements, applicable laws and regulations, and relevant industry standards. The manager leads quality control, safety, and compliance activities, including inspections, monitoring, root-cause analysis, corrective and preventive actions, performance analysis, reporting, records management, training, and audit coordination. The position works with contract leadership, site personnel, subcontractors, Government representatives, and CMI corporate, and requires travel to geographically dispersed contract locations throughout Tennessee.

Requirements

At least 3 years of progressively responsible experience developing, administering, and enforcing quality management and safety programs for facility operations and maintenance, custodial, construction, or integrated facilities management services in a multi-site environment.
Demonstrated knowledge of OSHA requirements, hazard communication, emergency preparedness, incident prevention, root-cause analysis, corrective and preventive action, inspections, audits, and regulatory recordkeeping.
Working knowledge of quality control methods, measurable performance standards, AQLs, trend analysis, and continuous improvement in a performance-based service contract.
Experience maintaining auditable electronic records and using computerized maintenance management systems.
Strong analytical, organizational, inspection, documentation, written communication, and verbal communication skills, including the ability to prepare clear reports and promptly communicate significant risks.
Full professional proficiency in spoken and written English.
Ability to travel to geographically dispersed contract locations throughout Tennessee.
Ability to obtain and maintain required site access, background investigation, credentials, and Government system access.

Nice To Haves

Bachelor’s degree in occupational safety and health, engineering, facilities management, quality management, environmental science, construction management, or a related field; equivalent education, certifications, and directly relevant experience may be considered.
Federal facilities experience.
Experience with NCMMS or a comparable CMMS.
OSHA 30-hour training appropriate to the work environment.
A recognized safety or quality credential such as CSP, ASP, CHST, CQM-C, or equivalent certification.

Responsibilities

Establish, implement, and maintain a comprehensive, proactive Quality Control Program across facilities engineering, operations and maintenance, custodial services, construction management, administrative support, subcontracted services, and non-recurring work.
Lead inspections, safety and compliance monitoring, root-cause analysis, corrective and preventive actions, performance trend analysis, and reporting in coordination with contract leadership, site personnel, subcontractors, and Government representatives.
Develop and maintain systematic inspection and surveillance schedules across functional areas to verify compliance with the PWS, approved plans, service standards, and Acceptable Quality Levels (AQLs).
Conduct and document routine inspections of work areas, job sites, building systems, custodial operations, construction activities, and work crews, checking quality, safe work practices, housekeeping, and correction of deficiencies.
Identify, document, and track nonconformances; perform or facilitate root-cause analysis; assign corrective and preventive actions; verify timely closure; and evaluate effectiveness and prevention of recurrence.
Maintain complete, accurate, auditable records of inspections, surveillance results, deficiencies, corrective and preventive actions, testing, permits, certifications, and supporting documentation in NCMMS and other required systems.
Monitor and report quantitative AQL performance, including service-call response, building and space conditions, maintenance completion, utility performance, repair and construction timeliness, tenant concerns, staffing vacancies, vertical transportation, and non-recurring work budget execution.
Prepare quality control, safety, environmental, maintenance, service-call, and corrective-action portions of required monthly and annual reports; validate data and explain performance failures, trends, risks, and corrective actions.
Lead the contract safety and compliance program and verify employee and subcontractor compliance with OSHA standards, safety codes, customer policies, site requirements, and applicable laws and regulations.
Develop, maintain, and support workplace safety, hazard communication, emergency preparedness and response, water safety, and related site-specific plans; ensure applicable plans are incorporated into Building Operating Plans.
Maintain Safety Data Sheets for contract chemicals and verify controls for hazardous substances, environmental hazards, waste, storage tanks, regulated equipment, and other compliance obligations.
Verify that personnel and subcontractors have required technical training, licenses, permits, and active certifications for the systems, equipment, machinery, inspections, and regulated activities they perform.
Immediately escalate major repairs, safety violations, life-safety concerns, environmental incidents, operational risks, and conditions that could result in violations, fines, service disruptions, injuries, property damage, or contract noncompliance.
Coordinate and cooperate with audits, inspections, data calls, risk-management reviews, and external audits, including Office of Inspector General audits; track findings through verified resolution.
Use inspection results, NCMMS data, customer feedback, service-call patterns, and performance trends to recommend process improvements, risk controls, training, and operational efficiencies.
Provide quality and safety training, coaching, and technical guidance to managers, employees, and subcontractors, promoting prevention, accountability, continuous improvement, and tenant safety.
Coordinate with CMI corporate regarding work-related injuries, safety training, and Don’t Walk By submissions.