Facility Operations Coordinator - Facilities & Maintenance

Hard Rock Hotel & Casino Ottawa•Tejon, NM

1d•Onsite

About The Position

Facilities and EVS are essential operational departments responsible for maintaining guest experience standards, brand compliance, life safety readiness, asset uptime, and service delivery across the property. A dedicated Facilities & EVS Coordinator is needed to ensure accurate tracking, timely processing, and consistent follow-through for inventory control, payroll and attendance, scheduling support, purchasing and invoice administration, work order management, project tracking, guest experience follow-up, and KPI reporting.

Requirements

High School diploma or equivalent required along with five (5) or more years of similar experience or an equivalent combination of education and experience.
Strong leadership and interpersonal skills
Excellent interpersonal, oral and written communication skills.
Meticulous, organized and accurate
Extreme confidentiality.
Familiarity with a variety of computer systems and applications.
Be flexible to work varying shifts and time schedules as needed.
Communicate effectively with all levels of employees and guests.
Manage multiple details and tasks concurrently in a changing environment.
Able to work effectively in a team environment.
Analyze and think about how possible solutions impact on the entire operation

Responsibilities

Maintain inventory levels for Facilities and EVS
Track usage trends, reorder points, and par levels
Support vendor sourcing and cost comparisons
Reduce emergency purchasing and stockouts that disrupt operations
Track daily attendance and exception reporting
Audit timecards for accuracy and submit payroll support documentation
Maintain scheduling inputs, updates, and coverage adjustments
Identify trends driving overtime and schedule inefficiencies
Execute ordering in Stratton Warren (supplies, tools, consumables)
Track receiving, packing slips, and delivery confirmation
Resolve backorders/substitutions to prevent service disruption
Maintain purchasing documentation for financial and audit controls
Track invoices, approvals, and coding support
Maintain checkbook entry/reconciliation documentation
Support audit-ready filing and vendor record management
Reduce late payments, duplicate invoices, and billing errors
Manage work order workflow support within HotSOS
Update statuses, assignments, and completion tracking
Monitor aging work orders and service response times
Support PM execution tracking and closeout documentation
Maintain project trackers for Facilities and EVS initiatives
Track quotes, vendor bids, service timelines, and completion status
Coordinate vendor scheduling and access logistics
Provide progress updates to leadership to ensure accountability
Maintain brand compliance checklists and corrective action logs
Support departmental walkthrough documentation
Track and route Qualtrics guest feedback follow-up (Guest Experience Portal)
Monitor closure rate and completion of service recovery actions
Compile weekly and monthly KPI reporting including: work order volume/aging/completion rate; response time; attendance/overtime; purchasing and vendor spend; guest recovery closure performance
Provide leadership with consistent reporting to drive decision-making
Administrative support for Facilities & EVS leadership and supervisors
Department communication support, documentation, and record retention
Miscellaneous department support and other duties as assigned