Facility Operations Center (FOC) Engineer, Facility Operations Center

Amazon • Herndon, VA

4d • $37 - $65 • Onsite

About The Position

AWS Infrastructure Services is responsible for the design, planning, delivery, and operation of all AWS global infrastructure, ensuring the cloud runs smoothly. This involves supporting all AWS data centers and the associated servers, storage, networking, power, and cooling equipment. The team tackles complex challenges within the supply chain and seeks talented individuals to contribute. You will join a diverse team of engineers, specialists, and experts, collaborating across AWS to maintain high standards of safety and security while delivering scalable and cost-effective solutions for customers. An inclusive culture that encourages bold ideas and empowers ownership is a key aspect of this role.

Requirements

• 3+ years of technical support experience, or Bachelor's degree in engineering or equivalent
• Experience documenting technical customer issues
• 1+ years of customer facing IT role or physical security systems/infrastructure work experience

Nice To Haves

• Work 10 hour shifts as needed
• Experience in data center engineering
• Experience troubleshooting and debugging technical systems

Responsibilities

• Provide remote monitoring of Data Center power and cooling infrastructure globally.
• Support onsite operations teams by providing remote monitoring of Data Center infrastructure.
• Initiate immediate event response for critical facility infrastructure.
• Document technical customer issues.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree