Facility Manager

Citizens • New York, NY

2d

About The Position

The Facility Manager within Real Estate Operations is responsible for executing and delivering facilities management, repairs, and maintenance across a geographic region of Citizens’ U.S.-based properties. The role serves as the direct connection to the Repairs and Maintenance team and coordinates internal or external mobile technicians and vendors. It provides comprehensive facilities and repairs and maintenance support for Retail Banking operations, including interior and exterior building structures and grounds.

The Facility Manager manages day-to-day operations and routine inspections across approximately 60 to 100 retail banking and main office properties, encompassing up to 500,000 square feet. The role supports customer relations and service delivery, tracks supplier performance, manages financial reporting and budgets, responds to emergencies, oversees maintenance systems and work orders, and ensures compliance with applicable standards and laws. The Facility Manager also acts as backup for the Senior Facility Manager during paid time off and represents the team in senior team meetings.

Responsibilities

• Manage day-to-day operations and conduct routine site inspections across multiple retail banking and main office facilities.
• Coordinate onsite maintenance and repair needs, including critical engineering, energy services, HVAC, plumbing, electrical, interiors, structures, roofs, landscaping, housekeeping, and snowplowing.
• Maintain regular contact with building occupants and key customer contacts, resolving concerns and complaints promptly.
• Communicate building issues to the Senior Facility Manager and provide regional backup during their paid time off; represent the team in senior team meetings.
• Support facilities management and repairs and maintenance for the assigned geographic region, including compliance, risk management, incident management, CMMS enhancements, strategic maintenance planning, and standards coordination.
• Lead selected regional initiatives and coordinate best practices, project standards, and MOP and SOP standards.
• Prepare financial reporting and capital and expense budgets, including variance reporting for the regional facilities portfolio.
• Ensure building repair, maintenance, and service work is completed successfully and on time while optimizing operating costs and maintaining or improving asset integrity.
• Respond to building emergencies, coordinate onsite resources, guide vendors, and facilitate corrective and preventive actions.
• Measure and manage supplier performance to support continuous improvement.
• Ensure maintenance management technology systems are used and supported correctly to provide accurate supplier and workload control.
• Manage supplier contract performance reviews, including delivery against commitments, problem resolution, and change requests, in collaboration with the Vendor Performance team.
• Review work order activity to identify recurring issues and ensure quality workmanship and complete work at each site.
• Manage small construction projects and coordinate larger projects with the Projects Team as needed.
• Ensure sites comply with local, state, and federal laws and regulations concerning building operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed