Facility Manager - Unsheltered

ROOF ABOVE INC•Charlotte, NC

14d•Onsite

About The Position

The Facility Manager oversees the day-to-day maintenance, safety, cleanliness, and operational readiness of assigned Roof Above properties across three locations in Charlotte. The properties include two shelters, an emergency shelter, a day service center, and an administrative building. The role ensures facilities remain safe, secure, sanitary, functional, and welcoming for residents, guests, staff, volunteers, visitors, and community partners. Responsibilities include preventive maintenance, building repairs, contractor coordination, regulatory compliance, property inspections, and capital improvement projects. The Facility Manager identifies maintenance needs, prioritizes work orders, monitors facility conditions, and implements proactive maintenance strategies to support reliable, cost-effective operations and long-term asset preservation. The role collaborates with program staff, Kitchen Services, Volunteer Engagement, and organizational leadership to coordinate facility needs and minimize disruptions to services. This is an on-site role requiring travel between locations. The position requires working with limited supervision in a fast-paced environment and being comfortable de-escalating interactions with diverse individuals, including people experiencing mental illness or substance use issues. Roof Above is an equal opportunity employer committed to diversity and inclusion.

Requirements

High school diploma or GED.
At least five years of experience in facility maintenance, property management, or a related field.
Experience coordinating contractors, vendors, capital improvement projects, and preventive maintenance programs.
Strong working knowledge of HVAC, plumbing, electrical, carpentry, appliances, and general building systems.
Ability to read and interpret blueprints, technical drawings, and equipment specifications.
Proficiency with Microsoft Office applications and computerized maintenance management systems (CMMS).
Strong organizational, planning, and project management skills, including the ability to manage multiple priorities in a fast-paced environment.
Excellent communication, interpersonal, and customer service skills, with the ability to build positive relationships with residents, staff, contractors, and community partners.
Ability to work effectively with people from diverse backgrounds while demonstrating professionalism, sound judgment, and commitment to quality service.
Dependable, self-motivated, results-oriented, and committed to safety.
Valid driver’s license and safe driving record.
Ability to lift up to 50 pounds; stand, walk, bend, kneel, climb ladders, and reach for extended periods; work indoors and outdoors in varying weather; and safely operate power equipment and hand tools.
Ability to work on site, travel between locations, work with limited supervision, and de-escalate behaviors involving diverse individuals, including people with mental illness and substance use issues.

Nice To Haves

Experience working in shelters, supportive housing, healthcare, hospitality, or other service-oriented environments.
Experience working with vulnerable populations.

Responsibilities

Manage day-to-day operations of assigned properties to keep facilities clean, safe, functional, and well maintained.
Inspect buildings, residential units, common areas, mechanical spaces, grounds, and building systems to identify maintenance needs and check compliance with organizational standards.
Develop and oversee preventive maintenance programs and respond to maintenance requests, emergencies, and work orders.
Perform or coordinate repairs involving HVAC, plumbing, electrical, carpentry, painting, flooring, appliances, and other building systems.
Monitor equipment performance, maintain maintenance inventories and tools, and schedule repairs and replacements.
Serve as the primary point of contact for maintenance operations and provide responsive customer service to residents and internal stakeholders.
Coordinate outside contractors and service providers, including quotes, schedules, budgets, work quality, safety, and contractual requirements.
Assist with renovation, capital improvement, and facility enhancement projects; recommend improvements for safety, efficiency, and asset preservation.
Prepare facilities for regulatory, funding partner, and organizational inspections and correct identified deficiencies in a timely manner.
Conduct safety inspections, coordinate emergency repairs, maintain fire and life safety systems, and support emergency preparedness and disaster response.
Use the CMMS to manage work orders, preventive maintenance schedules, records, asset information, and performance reporting.
Train, guide, and mentor maintenance staff in safe work practices, quality workmanship, and consistent service delivery.
Collaborate with housing program staff, case management, and other departments to address maintenance needs and keep residential units safe, habitable, comfortable, and compliant.
Maintain positive relationships with residents, contractors, community partners, and internal stakeholders; respond professionally to maintenance concerns.
Participate in program and interdisciplinary meetings and provide updates on work orders, unit turnover, maintenance priorities, and vacant unit readiness.
Assist with annual operating, maintenance, and capital budgets; monitor spending, control costs, and steward organizational resources responsibly.
Analyze maintenance trends, recurring equipment issues, and facility needs to recommend long-term solutions, replacements, and capital investments.