Facility Manager

CyrusOne Management Services•Chandler, AZ

About The Position

The Facility Manager, described in the posting as the Data Center Operations Manager, is responsible for the performance of data center and facility environments, systems, and personnel, and for daily oversight and guidance of administrative and maintenance functions. The role manages critical infrastructure and building services, maintains facility capacity and environmental monitoring, and supports customer implementations and service delivery. The position also participates in a 24 X 7 X 365 rotation and may require extended onsite hours during emergencies.

Requirements

At least 5 years of technical experience in a high-availability environment, such as data centers, manufacturing, or hospitals.
Extensive experience and knowledge of the operation and maintenance of electrical and mechanical equipment and systems, including generator sets, paralleling gear, UPS systems, chiller plants and pumps, smoke detection systems, and fire alarm systems.
Experience with cable-plant design and management.
Experience with building automation, monitoring, and control systems.
Knowledge of energy audits.
Project-management capability.
Ability to work effectively with facility personnel and delegate tasks appropriately.
Strong customer-service skills.
Excellent oral and written communication skills.
Ability to develop and document procedures and train personnel.
Ability to work with people at all levels internally and in customer environments.
Ability to work in a team environment.
Strong analytical and problem-solving skills.
Ability to work under pressure and manage multiple concurrent priorities.
Willingness to adjust working hours as business needs require, including being onsite for extended hours during emergencies.
Strong leadership skills and capabilities.
Bachelor’s degree in Computer Science, Engineering, Facilities Management, or a related field; relevant work experience may be substituted for the degree.

Nice To Haves

AutoCAD and Visio experience.
Experience with Trane Tracer Summit, Square D PowerLogic, Caterpillar/ISO Power Lynx, or Eaton Foreseer.
Certified Plant Engineer (CPE), Certified Plant Maintenance Manager (CPMM), or a similar facilities-based certification.

Responsibilities

Manage daily operation of cooling production and distribution systems and electrical systems.
Troubleshoot critical infrastructure issues using test equipment, observation, automation, and monitoring and control applications.
Develop and implement maintenance activities for critical infrastructure and general physical-plant maintenance.
Coordinate with Operations and Sales leadership to handle and communicate environmental issues to customers.
Report on activities required by service-level agreements (SLAs).
Maintain current and future status reporting for facility capacity thresholds.
Work with the Security Manager to monitor and control access points, resolve security issues, and conduct post-mortems.
Manage the building and related services, including janitorial services, grounds, plumbing, fuel, and phone systems.
Manage subcontractor agreements for facility maintenance.
Operate and maintain cable plant and fiber entrance, raised-floor systems, automation and control systems, fire detection and suppression systems, and security systems.
Develop and document operational standards, maintenance schedules, training and testing procedures, emergency contacts, inventory requirements, and vendor relationships.
Set up and maintain environmental monitoring solutions for managed facilities and coordinate with Operations to ensure monitoring is in place for delivered services.
Manage asset-tracking processes and systems.
Work with the Implementation Manager to support smooth customer implementations.
Review and close tickets.
Design and create a service-delivery procedural manual.
Oversee training and development for the service-delivery group.
Participate in a 24 X 7 X 365 rotation.