Facility Manager

Citizens Financial Group•Flushing, NY

About The Position

At Citizens, the Facility Manager within Real Estate Operations is responsible for executing and delivering facilities management and repairs and maintenance across a geographical region of Citizens’ U.S.-based properties. The role is the direct connection to the Repairs and Maintenance team and coordinates internal or external mobile technicians and outside vendors. It provides facilities and maintenance support for Retail Banking operations, including interior and exterior building structures and grounds. The manager builds relationships with service providers and client personnel and works to achieve internal business-unit and external-client performance metrics. The position manages day-to-day operations and routine inspections of approximately 60 to 100 retail banking and main-office properties, covering up to 500,000 square feet. It coordinates maintenance and repairs across critical engineering, energy services, HVAC, plumbing, electrical, interiors, structures, roofs, landscaping, housekeeping, snowplowing, and related areas. The manager communicates building issues, addresses customer concerns, supports regional facilities initiatives and standards, manages risk and incidents, and contributes to strategic maintenance planning and budget reporting. The role ensures timely, successful repair and maintenance work while optimizing operating costs and protecting or improving asset integrity. It responds to emergencies, coordinates site resources and vendors, monitors supplier performance, supports maintenance-management technology, reviews work orders for repeat issues and quality, manages small construction projects, coordinates larger projects with the Projects Team, and ensures compliance with applicable local, state, and federal building-operation laws and regulations.

Responsibilities

Manage day-to-day operations and perform routine site inspections across 60 to 100 retail banking and main-office facilities, covering up to 500,000 square feet.
Coordinate onsite maintenance and repair needs, including critical engineering, energy services, HVAC, plumbing, electrical, interiors, structures, roofs, landscaping, housekeeping, and snowplowing.
Maintain regular contact with building occupants and key customer contacts and resolve concerns and complaints promptly.
Communicate building issues to the Senior Facility Manager and provide regional backup during the Senior Facility Manager’s paid time off; represent the team in senior team meetings.
Support and drive regional facilities management and repairs and maintenance, compliance to standards, risk management and mitigation, incident management, CMMS enhancements, and a 10-year strategic maintenance plan.
Coordinate best practices and standards, including project compliance, MOPs, and SOPs.
Prepare financial reporting and budgets, including capital and expense budgets and variance reporting for the region.
Ensure building repair, maintenance, and service work is completed successfully and on time while optimizing short- and long-term operating costs and maintaining or improving asset integrity.
Respond promptly to building emergencies, coordinate onsite resources, guide vendors, and facilitate corrective and preventive actions.
Measure and manage supplier performance to support continuous improvement.
Ensure maintenance-management technology systems are used and supported correctly for accurate supplier and workload control.
Manage contract performance reviews with suppliers, addressing contracted commitments, problem resolution, and new requirements or change requests in collaboration with the Vendor Performance team.
Review work-order activity to identify recurring issues and ensure quality workmanship and completeness at sites.
Manage small construction projects and coordinate larger projects with the Projects Team as needed.
Ensure sites comply with local, state, and federal laws and regulations pertaining to building operations.