Facility Manager

Bowl New England d/b/a Spare Time Entertainment•Pineville, NC

22d•Onsite

About The Position

This role is responsible for overseeing the general upkeep of the building, grounds, and equipment, troubleshooting issues as they arise, and managing vendor relationships. The Facility Manager will also maintain accurate inventory and records, perform basic HVAC maintenance, and serve as the first point of contact for utilities and communications-related issues. Safety procedures, hazard identification, and maintaining clean and organized machine areas are also key aspects of the role. For locations with amusements, this role includes maintaining and troubleshooting arcade games, laser tag systems, escape room equipment, and teller machines, and partnering with management to communicate equipment concerns.

Requirements

High school diploma preferred.
At least 2 years of supervisory experience.
At least 2 years of mechanic experience or equivalent training.
5+ years of experience maintaining building infrastructure.
Experience in construction, maintenance, and facility operations.
Working knowledge of electrical, mechanical, and HVAC systems.
Comfortable using hand and power tools, meters, compressors, saws, grinders, and related equipment.

Nice To Haves

Brunswick or AMF pinsetter training is a plus.

Responsibilities

Interact professionally with guests and team members using Spare Time Service Standards (Code S.E.R.V.E.).
Lead and support the mechanics and pit crew — including training, delegating work, and monitoring progress.
Meet weekly with the General Manager to review projects, priorities, and budgets.
Oversee the general upkeep of the building, grounds, and equipment — and troubleshoot issues as they arise.
Manage vendor relationships related to building maintenance, equipment, and landscaping.
Maintain accurate inventory and records for equipment, tools, and parts.
Perform basic HVAC maintenance (filters, coils, routine upkeep) following company procedures.
Serve as the first point of contact for utilities and communications-related issues.
Follow safety procedures, conduct visual inspections, and remain alert for potential hazards.
Perform regular approach patrols and document findings.
Keep machine areas clean, organized, and safe.
Maintain, repair, and adjust pinsetters, scoring systems, foul units, vending machines, kitchen, and lounge equipment.
Review lane call books daily and address issues promptly.
Develop temporary solutions to minimize downtime while permanent repairs are arranged.
Assist with light housekeeping as needed.
Support other facility-related needs as assigned.
Conduct daily walkthroughs of the game zone to ensure all equipment is operating properly (Locations with Amusements).
Perform daily and weekly testing of games and attractions (Locations with Amusements).
Maintain and troubleshoot arcade games, laser tag systems, escape room equipment, and teller machines (Locations with Amusements).
Partner with the Amusement Manager and Center Leadership to communicate equipment concerns and resolutions (Locations with Amusements).