Facility Manager

CyrusOne Management Services•Norwalk, CT

9d•Onsite

About The Position

The Facility Manager (described in the posting as Data Center Operations Manager) is responsible for optimal performance of data center and facility environments, systems, and personnel, including daily oversight and guidance for administrative and maintenance functions. The role manages environmental systems and capacity, building services, access and security coordination, environmental monitoring, asset tracking, and customer implementation support. It also develops operational standards and service-delivery procedures, oversees training, and participates in a 24/7/365 rotation. The role may require adjusted hours and extended onsite work during emergencies.

Requirements

Bachelor’s degree in Computer Science, Engineering, Facilities Management, or a related field; work-related experience may substitute for the degree.
At least 5 years of technical experience in a high-availability environment, such as data centers, manufacturing, or hospitals.
Extensive experience and knowledge of operating and maintaining electrical and mechanical equipment and systems, including Caterpillar generator sets, Square D paralleling gear, MGE UPS systems, Trane chiller plants and pumps, smoke detection systems, and fire alarm systems.
Cable-plant design and management experience.
Experience with building automation, monitoring, and control systems.
Knowledge of systems including Trane Tracer Summit, SquareD PowerLogic, and Caterpillar/ISO Power Lynx.
Experience with energy audits.
Ability to work well with facility personnel and delegate tasks appropriately.
Strong customer-service skills.
Excellent oral and written communication skills.
Ability to develop and document procedures and train other personnel.
Ability to work with people at all levels internally and within the customer environment.
Ability to work in a team environment.
Strong analytical and problem-solving skills.
Ability to work under pressure and manage multiple concurrent priorities.
Willingness to adjust working hours as business requires, including extended onsite hours during emergencies such as hurricanes.
Strong leadership skills and capabilities.

Nice To Haves

Project management experience.
AutoCAD and Visio experience.
Certified Plant Engineer (CPE), Certified Plant Maintenance Manager (CPMM), or similar facilities-based certification.

Responsibilities

Manage day-to-day operation of cooling production and distribution systems and electrical systems.
Troubleshoot critical-infrastructure issues using test equipment, observation, and automation, monitoring, and control applications.
Develop and implement preventive maintenance activities for critical infrastructure and general physical-plant maintenance.
Coordinate with Operations and Sales leadership to address and communicate environmental issues to customers.
Report on activities required by service-level agreements.
Maintain current and future status reporting for facility capacity thresholds.
Work with the Security Manager to monitor and control access points, resolve security issues, and conduct post-mortems.
Manage building services, including janitorial services, grounds, plumbing, fuel, and phone systems.
Manage subcontractor agreements to maintain the facility.
Operate and maintain cable plant and fiber entrances, raised-floor systems, automation and control systems, fire detection and suppression systems, and security systems.
Develop and document operational standards, maintenance schedules, training and testing procedures, emergency contacts, inventory requirements, and vendor relationships.
Set up and maintain environmental monitoring solutions for managed facilities and coordinate with Operations to ensure monitoring is in place for delivered services.
Manage asset-tracking processes and systems.
Coordinate with the Implementation Manager to support smooth customer implementations.
Review and close tickets.
Design and create a service-delivery procedural manual.
Oversee training and development for the service-delivery group.
Participate in a 24/7/365 rotation.